At arenaflex, we're on a mission to revolutionize the way people experience insurance. As a leading UK insurance provider, we're dedicated to delivering exceptional customer service and innovative solutions that meet the evolving needs of our customers. We're now seeking a highly skilled and motivated Customer Support & Sales Professional to join our remote team as a Full Stack Customer Support & Sales Representative. If you're a sales professional with a passion for delivering outstanding customer experiences and driving sales growth, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and forward-thinking insurance provider that's committed to making a positive impact on people's lives. Our team is passionate about delivering exceptional customer service, and we're always looking for talented individuals who share our vision. As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a collaborative and supportive team.
**Job Summary**
As a Customer Support & Sales Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences and driving sales growth. You'll be responsible for handling inbound customer calls, resolving issues, and up-selling relevant products to our customers. With your expert sales skills and passion for delivering outstanding customer service, you'll ensure that our customers feel valued, supported, and confident in their insurance coverage.
**Key Responsibilities**
* Handle inbound customer calls, resolving issues and providing solutions that meet their needs
* Use expert sales skills to up-sell relevant products to customers, ensuring they have the best possible coverage
* Deliver exceptional customer service, ensuring that customers feel valued and supported
* Work collaboratively with the team to achieve sales targets and drive business growth
* Stay up-to-date with industry trends and developments, ensuring that you're always equipped to provide the best possible advice to customers
* Participate in regular training and development programs to enhance your skills and knowledge
**Essential Qualifications**
* A minimum of 12 months telesales-based experience in one role, within the last 3 years
* Proven sales experience, with a track record of achieving sales targets
* Excellent communication and interpersonal skills, with the ability to build rapport with customers
* Strong problem-solving skills, with the ability to think creatively and resolve complex issues
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong organizational skills, with the ability to manage time effectively and prioritize tasks
**Preferred Qualifications**
* Experience working in the insurance industry, with knowledge of insurance products and services
* Proven ability to work in a remote environment, with minimal supervision
* Strong technical skills, with experience using CRM systems and other sales tools
* Ability to work flexible hours, including evenings and weekends
* Strong team player, with the ability to work collaboratively with colleagues
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving skills, with the ability to think creatively and resolve complex issues
* Ability to work in a fast-paced environment, with multiple priorities and deadlines
* Strong organizational skills, with the ability to manage time effectively and prioritize tasks
* Proven sales experience, with a track record of achieving sales targets
* Ability to work collaboratively with colleagues, with a strong team player mentality
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support & Sales Representative, you'll have access to regular training and development programs, designed to enhance your skills and knowledge. You'll also have the opportunity to work with a talented team of professionals, who are passionate about delivering exceptional customer service and driving business growth.
**Work Environment and Company Culture**
As a remote employee, you'll enjoy the flexibility to work from anywhere, while still being part of a collaborative and supportive team. Our company culture is built on a foundation of trust, respect, and open communication. We're committed to creating a positive and inclusive work environment, where everyone feels valued and supported.
**Compensation, Perks, and Benefits**
* Competitive salary of £23,000 per annum, with uncapped commission opportunities
* Average OTE of £4,800 per annum
* Fully remote work arrangement, with no commuting required
* Equipment provided, with the option to work from anywhere
* Free insurance protection plan, with access to discounted Sky TV and mobile packages
* Regular incentives with amazing prizes to be won
* 33 days annual leave, including bank holidays
* Life assurance, with 4x basic salary coverage
**How to Apply**
If you're a motivated and experienced sales professional, with a passion for delivering outstanding customer experiences, we want to hear from you! To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you!
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