Are you a detail-oriented and customer-focused individual with a passion for delivering exceptional service? Do you have a strong background in data entry and a keen eye for accuracy? Look no further! careerzynith is seeking an experienced Full Stack Data Entry Clerk II to join our team in Chicago, IL. As a key member of our team, you will play a critical role in processing passport applications and providing top-notch customer service to our clients.
**About careerzynith**
careerzynith is a leading provider of IT and business consulting services, with a rich history dating back to 1976. Our company is built on a foundation of innovation, collaboration, and a commitment to delivering exceptional results for our clients. We pride ourselves on creating a work culture that values diversity, inclusivity, and employee growth. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about making a difference in the world.
**Job Summary**
As a Full Stack Data Entry Clerk II, you will be responsible for processing passport applications, interacting with customers, and maintaining accurate records. This is a fast-paced and dynamic role that requires strong communication skills, attention to detail, and the ability to work effectively in a team environment. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Operate various equipment for high-speed scanning, mail out, and metering of mail
* Prepare and mail envelopes with correct passport and corresponding supporting documents
* Box and archive files for storage purposes
* Interface with passport applicants at Agency/Center Information and Will-Call counters:
+ At the Information Station, ensure appointment is scheduled
+ Review passport application, photograph, identification, and supporting documentation for completeness prior to adjudication
+ Ensure the application and documents comply with Passport requirements, photograph meets Passport standards, and customer is provided fee information
* Prior to distributing to applicants, print and review passport books for accuracy and quality
* Process refund/reimbursement requests
* Generate a credit card payment from the applicant and distribute completed batches to the Cashier's Office. Verify all completed transactions and run designated reports
* Assist with Acceptance Agent training: prepare training materials, conduct "meet-and-greets," set-up training sessions, conduct office tours, etc.
* Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities
* Contact applicants to request necessary documents
* Resolve undeliverable mail items by contacting the customer and appropriately documenting all actions taken in a SharePoint application
* Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system
**Essential Qualifications**
* High School diploma or equivalent required
* Three years of general office experience
* Two years of experience utilizing a variety of office software, specifically Microsoft Office
* Capable of performing repetitive tasks while maintaining a high level of accuracy
* Ability to work in one place and traverse the office on a continuing basis
* Must maintain constant awareness of all aspects of internal and external security
* Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and an ability to obtain an MRPT clearance is required
**Preferred Qualifications**
* Experience working in a fast-paced environment with multiple priorities and deadlines
* Strong communication and interpersonal skills
* Ability to work effectively in a team environment
* Experience with passport application processing and customer service
* Familiarity with SharePoint and other software applications
**Skills and Competencies**
* Strong attention to detail and accuracy
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong organizational and time management skills
* Ability to maintain confidentiality and handle sensitive information
* Familiarity with passport application processing and customer service
* Experience with SharePoint and other software applications
**Career Growth Opportunities and Learning Benefits**
As a member of our team, you will have access to a range of career growth opportunities and learning benefits, including:
* Professional development and training programs
* Mentorship and coaching opportunities
* Opportunities for advancement and career growth
* Access to a range of benefits and perks, including health and wellness programs, employee recognition and rewards, and more
**Work Environment and Company Culture**
careerzynith is committed to creating a work culture that values diversity, inclusivity, and employee growth. Our company is built on a foundation of innovation, collaboration, and a commitment to delivering exceptional results for our clients. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about making a difference in the world.
**Compensation, Perks, and Benefits**
careerzynith offers a competitive salary and a range of benefits and perks, including:
* Competitive hourly rate: $17.97/hour
* Comprehensive benefits package, including health and wellness programs, employee recognition and rewards, and more
* Opportunities for career growth and advancement
* Professional development and training programs
* Mentorship and coaching opportunities
**How to Apply**
If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!