Are you a seasoned technical program manager with a passion for innovation and a drive to deliver exceptional results? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we want to hear from you! arenaflex is seeking an experienced Full Stack Technical Program Manager to join our team and help shape the future of our Customer Service Technology systems.
**About arenaflex**
arenaflex is a world-renowned leader in e-commerce and customer service, with a commitment to innovation and customer satisfaction. Our Customer Central Technology team (CHEX) is a diverse, cross-discipline team of builders who are rapidly innovating in advanced user experience research, machine learning, security, and distributed systems to help customers solve problems faster, easier, and in their preferred way of interacting with arenaflex. Our team is dedicated to delivering exceptional customer experiences through the development of cutting-edge technology solutions.
**Job Summary**
As a Senior Technical Program Manager at arenaflex, you will be responsible for managing large, cross-functional programs that support Customer Service Operations worldwide. You will drive large cross-team projects that span multiple technology and operational teams, anticipating bottlenecks, escalating effectively, making trade-offs, and balancing business needs against technical constraints. Your ability to take large, complex projects, break them down into manageable pieces, develop functional specifications, and deliver them in a successful and timely manner is essential to success in this role.
**Key Responsibilities**
- **Managing the lifecycle of complex cross-functional programs**: You will be responsible for managing the entire lifecycle of complex cross-functional programs, from initiation to delivery, ensuring successful execution and completion.
- **Focus on managing a single product in a critical technology area and/or managing larger initiatives that span organizations or geographies in support of broader customer service business objectives**: You will focus on managing a single product in a critical technology area and/or managing larger initiatives that span organizations or geographies in support of broader customer service business objectives.
- **Responsible for the delivery of large and complex projects, ensuring successful execution and completion**: You will be responsible for the delivery of large and complex projects, ensuring successful execution and completion.
- **Contribute to and develop OP1/OP2 narratives and take ownership of organizational goals**: You will contribute to and develop OP1/OP2 narratives and take ownership of organizational goals.
- **Accountable for developing and implementing overall strategy and driving teams inside and outside of the organization to deliver results**: You will be accountable for developing and implementing overall strategy and driving teams inside and outside of the organization to deliver results.
- **Define programs (including mission, vision, and tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation**: You will define programs (including mission, vision, and tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation.
**A Day in the Life**
As a Senior Technical Program Manager at arenaflex, you will have the opportunity to work on a wide range of exciting projects, from developing new products and features to improving existing ones. You will be part of a dynamic team that is passionate about innovation and customer satisfaction. You will have the opportunity to work with cross-functional teams, including engineering, product management, and design, to deliver exceptional results.
**Requirements**
- **5+ years of technical product or program management experience**: You will have 5+ years of technical product or program management experience, with a strong understanding of software development and engineering principles.
- **7+ years of working directly with engineering teams experience**: You will have 7+ years of working directly with engineering teams experience, with a strong understanding of software development methodologies and best practices.
- **3+ years of software development experience**: You will have 3+ years of software development experience, with a strong understanding of programming languages and software development tools.
- **5+ years of technical program management working directly with software engineering teams experience**: You will have 5+ years of technical program management working directly with software engineering teams experience, with a strong understanding of software development and engineering principles.
- **Experience managing programs across cross-functional teams, building processes and coordinating release schedules**: You will have experience managing programs across cross-functional teams, building processes and coordinating release schedules.
**Essential Qualifications**
- **5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience**: You will have 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience.
- **Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules**: You will have experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules.
- **Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership**: You will have experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership.
**Preferred Qualifications**
- **Experience with cloud-based technologies and platforms**: You will have experience with cloud-based technologies and platforms, including Amazon Web Services (AWS).
- **Experience with agile development methodologies**: You will have experience with agile development methodologies, including Scrum and Kanban.
- **Experience with version control systems**: You will have experience with version control systems, including Git.
**Skills and Competencies**
- **Strong technical program management skills**: You will have strong technical program management skills, with a strong understanding of software development and engineering principles.
- **Excellent communication and interpersonal skills**: You will have excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- **Strong analytical and problem-solving skills**: You will have strong analytical and problem-solving skills, with the ability to analyze complex problems and develop effective solutions.
- **Ability to work in a fast-paced, dynamic environment**: You will have the ability to work in a fast-paced, dynamic environment, with a strong sense of urgency and a willingness to adapt to changing priorities.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to providing a supportive and inclusive work environment that fosters career growth and development. As a Senior Technical Program Manager, you will have the opportunity to work on a wide range of exciting projects, from developing new products and features to improving existing ones. You will have the opportunity to work with cross-functional teams, including engineering, product management, and design, to deliver exceptional results. You will also have access to a range of training and development programs, including technical training, leadership development, and career coaching.
**Work Environment and Company Culture**
arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We are committed to creating a workplace that is free from bias and harassment, and where all employees feel valued, respected, and empowered to succeed. Our team is passionate about innovation and customer satisfaction, and we are committed to delivering exceptional results through collaboration, creativity, and a willingness to take calculated risks.
**Compensation, Perks, and Benefits**
arenaflex offers a comprehensive compensation package that includes a competitive salary, equity, sign-on payments, and other forms of compensation. We also offer a range of benefits, including medical, dental, and vision coverage, maternity and parental leave options, paid time off (PTO), and a 401(k) plan. Our compensation reflects the cost of labor across several US geographic markets, and may vary depending on job-related knowledge, skills, and experience.
**Conclusion**
If you are a seasoned technical program manager with a passion for innovation and a drive to deliver exceptional results, we want to hear from you! arenaflex is seeking an experienced Full Stack Technical Program Manager to join our team and help shape the future of our Customer Service Technology systems. Apply now to join our dynamic team and be part of a company that is changing the world!
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