At arenaflex, we're dedicated to empowering our members to achieve financial security through highly competitive products, exceptional service, and trusted advice. As a leading provider of insurance services to the military community, we're seeking a talented and customer-focused Insurance Customer Service Representative to join our team in San Antonio.
**About arenaflex**
arenaflex is a mission-driven organization that's committed to making a positive impact on the lives of our members. Our core values of honesty, integrity, loyalty, and service define how we treat each other and our members. We're proud to be a part of the military community and are dedicated to providing exceptional service and support to our members.
**The Opportunity**
As an Insurance Customer Service Representative at arenaflex, you'll play a critical role in supporting our members by providing exceptional service in insurance needs, including policy management and claims. This is a fantastic opportunity to learn and grow with our organization, and we're committed to investing in your development through comprehensive training and ongoing support.
**Key Responsibilities**
* Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members
* Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services
* Identify, evaluate, and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services
* Provide detailed issue diagnosis while minimizing member transfers, escalations, and call backs
* Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels
* Maintain required Property & Casualty license and state registrations
* Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
**What You'll Need**
* High School Diploma or GED equivalent
* Ability to provide exceptional customer service for our members by communicating clearly and professionally by phone, and email to process information related to insurance products
* Ability to prioritize and multi-task, while navigating through multiple business applications
* Ability to apply knowledge and understanding of insurance regulatory and compliance requirements
* Acquire Property & Casualty licenses and state registrations within 90 days of hire (depending on location of hire)
**What Sets You Apart**
* 1 year of customer contact experience in a needs-based sales environment
* 6 months experience frequently communicating (minimum 60 percent of the time) with customers by phone, e-mail, and/or face to face
* US military experience through military service or a military spouse/domestic partner
**Compensation and Benefits**
* The hiring range for this position is: $45,010 - $46,010
* Compensation: arenaflex has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position.
* The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the arenaflex Board of Directors.
* Benefits: arenaflex employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
**Why arenaflex?**
* Comprehensive training program with a focus on customer satisfaction and member retention
* Opportunities to work remotely after six months
* Flexible work environment with various schedules ranging from 8am CST to 10pm CST with two days off
* Shift differential of 15% for hours worked after 6:00pm CST and any hours worked on Saturday or Sunday
* Military veterans and spouses are highly encouraged to apply
* Relocation assistance is not available for this position
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about providing exceptional service to our members, we encourage you to apply for this exciting opportunity. Please submit your application today and join our team at arenaflex.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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