At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a leading airline, we're committed to innovation, teamwork, and continuous improvement. We're now seeking an exceptional intern to join our Airport Customer Service (ACS) Field Support Strategy and Analytics team in Atlanta, Georgia.
**About arenaflex's Airport Customer Service (ACS) Field Support Strategy and Analytics Team**
arenaflex's Airport Customer Service (ACS) and Cargo (CGO) teams directly impact our customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience. Our teams support over 22,000 airport operations professionals across 300 destinations, 52 countries, and six continents. As a member of our ACS Field Support Strategy and Analytics team, you'll work with a talented group of professionals who are dedicated to delivering exceptional customer experiences.
**Job Summary**
As an Airport Customer Service (ACS) Field Support Strategy and Analytics intern, you'll have the opportunity to work on a variety of projects that will help arenaflex achieve its divisional goals and contribute to its overall success. You'll be part of a dynamic team that's passionate about innovation, teamwork, and continuous improvement. Your individual duties will include working on a larger project that will be presented to Leadership at the end of the semester, as well as supporting functions such as Aviation Management, Strategy, and Analytics.
**Key Responsibilities**
* Work with a team of Customer Experience professionals on multiple projects to:
+ Measure and analyze current performance
+ Implement project management skills and practices
+ Work across business units with various stakeholders in a professional setting
+ Provide process engineering and/or internal consulting services
+ Participate in data collection efforts for projects that impact cross-functional departments
+ Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
+ Recommend ideas for new ways to provide optimal customer service and evaluate the impact of proposed operational changes
* Collaborate with team members to develop and implement strategies that drive business results
* Analyze data and provide insights to inform business decisions
* Develop and maintain effective relationships with stakeholders across the organization
* Participate in continuous improvement initiatives to drive process efficiency and effectiveness
**What You Need to Succeed**
To be successful in this role, you'll need to possess the following qualifications:
* Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
* Students must be enrolled in an accredited institution during the duration of the program to participate
* Ability to present yourself professionally and effectively communicate with various levels of leadership
* Team-oriented and supportive of continuous improvement methodologies
* Strong organizational, project management, and verbal/written communication skills
* Proficiency in Microsoft Office Suite, including Excel and PowerPoint
* Willingness/ability to learn new skills
* Embraces diverse people, thinking, and styles
* Consistently makes safety and security, of self and others, the priority
**What Will Give You a Competitive Edge**
While the following qualifications are not required, they will give you a competitive edge in this role:
* Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
* Comfortable working in group and individual settings
* Track record of seeking leadership roles, including student and community organizations
* Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
* Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
* Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges of our customers
* Desire to learn more about the airline industry and interest in arenaflex as a company
**Internship Program Outline**
* Interns will spend 12 weeks at the arenaflex Headquarters in Atlanta, Georgia
* Students who reside 50 miles or more from Headquarters are eligible for a housing stipend
* Program Start Date: May 12th, 2025 - Program End Date: August 1st, 2025 (12 weeks)
**Why Join arenaflex?**
As a member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. You'll be part of a dynamic organization that's committed to innovation, teamwork, and continuous improvement. Our internship program is designed to provide you with hands-on experience, mentorship, and opportunities for growth and development.
**What We Offer**
* Competitive compensation and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Access to cutting-edge technology and tools
* Recognition and rewards for outstanding performance
* Opportunities to work on high-impact projects that drive business results
**How to Apply**
If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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Join arenaflex's Airport Customer Service (ACS) Field Support Strategy and Analytics Team
As a leading airline, we're committed to innovation, teamwork, and continuous improvement. We're now seeking an exceptional intern to join our Airport Customer Service (ACS) Field Support Strategy and Analytics team in Atlanta, Georgia.
About arenaflex's Airport Customer Service (ACS) Field Support Strategy and Analytics Team
arenaflex's Airport Customer Service (ACS) and Cargo (CGO) teams directly impact our customers from welcoming them at the ticketing counter to providing a clean and enjoyable airport experience. Our teams support over 22,000 airport operations professionals across 300 destinations, 52 countries, and six continents.
Key Responsibilities
- Work with a team of Customer Experience professionals on multiple projects to:
- Measure and analyze current performance
- Implement project management skills and practices
- Work across business units with various stakeholders in a professional setting
- Provide process engineering and/or internal consulting services
- Participate in data collection efforts for projects that impact cross-functional departments
- Identify and implement improvements to existing processes to increase efficiency, productivity, and performance
- Recommend ideas for new ways to provide optimal customer service and evaluate the impact of proposed operational changes
What You Need to Succeed
- Undergraduate students in pursuit of a bachelor's degree in Industrial Engineering, Business Administration, Analytics, Statistics, Economics, Hospitality, or similar in a 4-year degree program
- Students must be enrolled in an accredited institution during the duration of the program to participate
- Ability to present yourself professionally and effectively communicate with various levels of leadership
- Team-oriented and supportive of continuous improvement methodologies
- Strong organizational, project management, and verbal/written communication skills
- Proficiency in Microsoft Office Suite, including Excel and PowerPoint
- Willingsness/ability to learn new skills
- Embraces diverse people, thinking, and styles
- Consistently makes safety and security, of self and others, the priority
What Will Give You a Competitive Edge
- Familiarity with data analysis and/or experience in some of the following: SQL, SAS, Python, R, Tableau, Microsoft Power Apps
- Comfortable working in group and individual settings
- Track record of seeking leadership roles, including student and community organizations
- Ability to digest large amounts of data and information and succinctly explain what can be learned from the data and how it can support decision making
- Ability to develop effective presentations that help explain the background, analysis, results, and recommendations to leaders in an efficient and effective manner
- Desire to learn leadership techniques and best practices in problem-solving and conflict resolution to enable innovation and progress on difficult-to-solve challenges of our customers
- Desire to learn more about the airline industry and interest in arenaflex as a company
Internship Program Outline
- Interns will spend 12 weeks at the arenaflex Headquarters in Atlanta, Georgia
- Students who reside 50 miles or more from Headquarters are eligible for a housing stipend
- Program Start Date: May 12th, 2025 - Program End Date: August 1st, 2025 (12 weeks)
Why Join arenaflex?
As a member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. You'll be part of a dynamic organization that's committed to innovation, teamwork, and continuous improvement.
What We Offer
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
- Opportunities to work on high-impact projects that drive business results
How to Apply
If you're a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application system.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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