Are you a licensed pharmacy technician with a passion for delivering exceptional customer service? Do you thrive in a fast-paced call center environment where no two calls are ever the same? Look no further than arenaflex, a leading healthcare company dedicated to transforming the way we deliver care. As an Experienced Licensed Pharmacy Technician & Customer Relations Call Center Agent, you will play a vital role in supporting our customers and upholding our commitment to delivering personalized, convenient, and affordable healthcare solutions.
**About arenaflex**
arenaflex is a dynamic and innovative healthcare company that is redefining the way we approach healthcare. With a clear purpose of bringing our heart to every moment of your health, we are committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our Heart At Work Behaviors support this purpose, empowering our employees to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions.
**Job Summary**
We are seeking a highly skilled and motivated Licensed Pharmacy Technician & Customer Relations Call Center Agent to join our team. As a key member of our customer relations team, you will be responsible for responding to customer calls, emails, and letters in a manner that reflects our company's purpose and values. With a focus on delivering exceptional customer service, you will serve as a customer advocate, researching, responding, and interpreting company procedures and policies to delight our valuable pharmacy customers.
**Responsibilities**
* Respond to customer calls, emails, and letters in a timely and professional manner, reflecting our company's purpose and values
* Serve as a customer advocate, researching, responding, and interpreting company procedures and policies to resolve customer concerns
* Utilize excellent communication skills to review and process incoming phone calls, emails, and letters, and respond to customers either on the phone or via written communications
* Collaborate with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner
* Provide customer service that upholds our goals of delivery through the execution of our Heart At Work Behaviors
**Key Skills and Qualifications**
* Licensed Pharmacy Technician licensure in the state of residence
* 1+ years of experience in a customer service environment
* Proficient to advanced PC skills, including MS Windows-based applications
* Excellent communication and collaboration skills
* Ability to work in a fast-paced call center environment
* Strong problem-solving and analytical skills
**Preferred Qualifications**
* Call Center experience with a focus on excellence in service delivery
* Bilingual Spanish
**Education**
* Verifiable High School diploma, GED, or equivalent experience
**Pay and Benefits**
* Starting pay rate: $17.00 per hour
* Pay range: $17.00 - $31.30
* Comprehensive benefits package, including medical, dental, and vision benefits
* 401(k) retirement savings plan and Employee Stock Purchase Plan
* Fully-paid term life insurance plan and short-term and long-term disability benefits
* Well-being programs, education assistance, free development courses, and discount programs with participating partners
* Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**Work Environment and Culture**
* Work from home in select states, with the option to work full-time from home
* Collaborative and dynamic work environment
* Opportunities for career growth and professional development
* Recognition and rewards for outstanding performance and contributions to the team
**How to Apply**
If you are a motivated and customer-focused Licensed Pharmacy Technician with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to delivering personalized, convenient, and affordable healthcare solutions.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
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