**Join arenaflex, a family-oriented and team-driven environment, where diversity, equity, and inclusion matter.**
Are you passionate about providing exceptional customer service and supporting students in achieving their educational goals? Do you want to establish a career in a dynamic and growth-oriented company? Look no further than arenaflex, where we are committed to making a positive impact in the lives of our customers. As a Student Loan Advisor in our Customer Contact Center, you will have the opportunity to work from home after 90 days, providing you meet our attendance, performance, and compliance standards.
**About arenaflex**
arenaflex is a leading provider of innovative solutions in the education industry. We are dedicated to helping students achieve their academic goals by providing them with the necessary resources and support. Our team is passionate about delivering exceptional customer service, and we are committed to creating a work environment that is inclusive, diverse, and supportive.
**Job Summary**
As a Student Loan Advisor, you will be responsible for providing accurate and timely information to customers regarding their student loans. You will be the primary point of contact for customers, answering their questions, resolving their issues, and providing them with the necessary support to manage their student loans. This is a fantastic opportunity to establish a career in a dynamic and growth-oriented company, with opportunities for advancement and professional development.
**Key Responsibilities**
* Provide accurate and timely information to customers regarding their student loans
* Answer customer inquiries and resolve their issues in a professional and courteous manner
* Process applications and resolve any emerging problems that customers may face with accuracy and efficiency
* Utilize standard technology such as a telephone, email, and web browser to navigate to the appropriate pre-scripted responses
* Follow established and documented policies and standard operating procedures, such as working within the various systems, timekeeping, documentation of calls, and adhering to ethics and privacy rules
* Assist customers with filling out their applications and submitting them electronically to the plan provider for processing
* Complete basic call logs, documentation, and related call details for each phone inquiry
**Schedule**
* Monday: 11:45am-8:15pm
* Tuesday: 10:45am-7:15pm
* Wednesday: 10:45am-7:15pm
* Thursday: 8:45am-5:15pm
* Friday: 8:45am-5:15pm
**Preferred Skills**
* High School diploma or equivalent required
* Must be able to speak and read English clearly, professionally, and fluently
* Must be able to type a minimum of 35 WPM
* Experience working with a personal computer and the Windows operating system is required
* The ability to effectively work within established key performance indicators/metrics is necessary
* Must have demonstrated excellent interpersonal and leadership skills
* Must be able to multi-task and stay organized while completing simultaneous tasks
**Requirements**
* Must be able to navigate various systems and browsers
* Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers
* Knowledge of contact center technology
* Strong computer skills with proficiencies in Excel and Word
* Excellent command of the English language, effective use of grammar skills
* Excellent communication etiquette
* Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance
**Benefits**
* Competitive pay
* Sick time starts accruing immediately after training completion
* Special event days which happen throughout the year
* $25,000.00 Life Insurance which is paid for by arenaflex
* Day one of employment you will receive paid holidays if you meet the criteria
**Work Environment and Company Culture**
arenaflex is a family-oriented and team-driven environment, where diversity, equity, and inclusion matter. We are committed to creating a work environment that is inclusive, diverse, and supportive. Our team is passionate about delivering exceptional customer service, and we are committed to making a positive impact in the lives of our customers.
**Career Growth Opportunities and Learning Benefits**
arenaflex is committed to the growth and development of our employees. We offer a range of training and development programs to help you advance your career and achieve your goals. Our team is passionate about learning and development, and we are committed to creating a work environment that is supportive and inclusive.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive salary and benefits package, including:
* Competitive pay
* Sick time starts accruing immediately after training completion
* Special event days which happen throughout the year
* $25,000.00 Life Insurance which is paid for by arenaflex
* Day one of employment you will receive paid holidays if you meet the criteria
**How to Apply**
If you are passionate about providing exceptional customer service and supporting students in achieving their educational goals, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and to submit your application.
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**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to diversity in its workforce. We recruit qualified applicants without regard to characteristics such as race, color, national origin, religion, gender, gender identity, sexual orientation, disability, veteran status, age, marital status, citizenship status, or any other status protected by law.
**Proprietary & Confidential Statement**
This document and the information disclosed within, including the document structure and contents, are confidential and the proprietary property of arenaflex. No part of this document may be disclosed in any manner to a third party in whole or in part and is prohibited without the prior written permission of arenaflex.
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