Are you a compassionate and detail-oriented licensed pharmacy technician looking for a challenging and rewarding role that combines your passion for customer service with your technical expertise? Do you thrive in a fast-paced environment where no two calls are ever the same? If so, we invite you to join arenaflex, a leading healthcare company dedicated to delivering exceptional patient care and innovative solutions to the ever-changing healthcare landscape.
At arenaflex, we're committed to putting our heart into every moment of our patients' health, and we're seeking a talented Licensed Pharmacy Technician & Customer Relations Specialist to join our team. As a key member of our customer relations team, you'll play a vital role in providing exceptional customer service to our pharmacy customers, resolving their concerns, and ensuring their satisfaction with our services.
**About arenaflex**
arenaflex is a dynamic and forward-thinking healthcare company that's passionate about delivering personalized, convenient, and affordable healthcare solutions to our patients. With a strong commitment to innovation, quality, and customer satisfaction, we're dedicated to making a positive impact on the lives of our patients and their families. Our team of dedicated professionals shares a single, clear purpose: to bring our heart to every moment of our patients' health.
**Our Heart At Work Behaviors**
At arenaflex, we believe that our employees are the heart of our organization, and we're committed to empowering them to make a meaningful difference in the lives of our patients. Our Heart At Work Behaviors support this purpose and guide our actions and decisions every day. We're looking for talented individuals who share our values and are passionate about delivering exceptional customer service, collaborating with colleagues, and innovating solutions to meet the evolving needs of our patients.
**Job Summary**
As a Licensed Pharmacy Technician & Customer Relations Specialist, you'll be responsible for providing exceptional customer service to our pharmacy customers, responding to their concerns, and ensuring their satisfaction with our services. You'll work in a fast-paced, inbound customer contact center environment, using your technical expertise and communication skills to resolve customer issues and provide solutions that meet their needs.
**Key Responsibilities**
* Respond to customer calls, emails, and letters in a timely and professional manner, using your technical expertise and communication skills to resolve customer issues and provide solutions that meet their needs.
* Collaborate with field management, category managers, and other departments to resolve customer concerns and ensure their satisfaction with our services.
* Use your technical expertise to research and interpret company procedures and policies, providing accurate and timely information to customers.
* Develop and maintain a deep understanding of our products and services, including our pharmacy services and policies.
* Work collaboratively with colleagues to resolve customer issues and provide solutions that meet their needs.
* Participate in ongoing training and development to enhance your technical expertise and customer service skills.
**Essential Qualifications**
* Resident of Arizona, Alaska, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Rhode Island, Tennessee, Texas, or Vermont due to regulatory and licensing compliance.
* Possess or able to obtain Pharmacy Technician licensure in state of residence prior to start date.
* 1+ years of experience in a Customer Service environment.
* Proficient to advanced PC skills required, including MS Windows-based applications.
**Preferred Qualifications**
* Call Center experience is highly desired, with a focus on excellence in service delivery.
* Bilingual Spanish.
**Education**
* Verifiable High School diploma, GED or equivalent experience.
**Pay Range**
* The typical pay range for this role is $17.00 - $31.30 per hour, depending on experience, education, and other relevant factors.
**Benefits**
* arenaflex offers a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and an Employee Stock Purchase Plan.
* Eligible employees may also participate in our well-being programs, education assistance, free development courses, and discount programs with participating partners.
* arenaflex provides a fully-paid term life insurance plan to eligible employees, as well as short-term and long-term disability benefits.
* Employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.
**How to Apply**
If you're a motivated and customer-focused licensed pharmacy technician looking for a challenging and rewarding role, we invite you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our culture, and to submit your application.
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**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Note**
This job does not have an application deadline, as arenaflex accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.
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