Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of students and families? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than arenaflex, a leading provider of innovative solutions in the education sector. We're seeking a highly motivated and customer-focused Student Loan Advisor to join our team as a Customer Contact Center Representative.
**About arenaflex**
arenaflex is a family-oriented and team-driven organization that values diversity, equity, and inclusion. We're committed to creating a workplace culture that's inclusive, supportive, and empowering. Our team members are the backbone of our organization, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed.
**The Opportunity**
As a Student Loan Advisor at arenaflex, you'll play a critical role in supporting students and families navigate the complexities of student loan financing. You'll be responsible for providing exceptional customer service, answering frequent questions, processing applications, and resolving emerging problems with accuracy and efficiency. If you're passionate about delivering outstanding customer experiences and making a positive impact in the lives of others, we want to hear from you.
**Key Responsibilities**
* Take incoming calls, use chat, and complete outbound calls as necessary to assist customers with answering frequent questions, providing detailed information, processing of applications, and resolving emerging problems.
* Practice active listening, empathy, and clear communication with customers in a positive and professional manner.
* Utilize standard technology such as a telephone, e-mail, and web browser to navigate to the appropriate pre-scripted responses and provide basic general and claims-specific information.
* Follow established and documented policies and standard operating procedures, including working within various systems, timekeeping, documentation of calls from end to end, and adhering to ethics and privacy rules.
* Assist callers with filling out their application and submitting it electronically to the plan provider for processing.
* Complete basic call log, documentation, and related call details for each phone inquiry.
**Schedule**
* Monday: 11:45am-8:15pm
* Tuesday: 10:45am-7:15pm
* Wednesday: 10:45am-7:15pm
* Thursday: 8:45am-5:15pm
* Friday: 8:45am-5:15pm
**Preferred Skills**
* High School diploma or equivalent required.
* Must be able to speak and read English clearly, professionally, and fluently.
* Must be able to type a minimum of 35 WPM.
* Experience working with a personal computer and the Windows operating system is required.
* The ability to effectively work within established key performance indicators/metrics is necessary.
* Must have demonstrated excellent interpersonal and leadership skills.
* Must be able to multi-task and stay organized while completing simultaneous tasks.
**Requirements**
* Must be able to navigate various systems and browsers.
* Excellent written/verbal/interpersonal communication skills sufficient to communicate and interact effectively with customers and co-workers.
* Knowledge of contact center technology.
* Strong Computer skills with proficiencies in Excel and Word.
* Excellent command of the English language, effective use of grammar skills.
* Excellent communication etiquette.
* Great customer service is expected on every call with our customers: personalize your call, be competent with the information & assistance you deliver to your customer, patient & polite, and be initiative-taking in offering solutions and assistance.
**Benefits**
* Competitive pay
* Sick time starts accruing immediately after training completion
* Special event days throughout the year
* $25,000.00 Life Insurance paid for by arenaflex
* Day one of employment, you'll receive paid holidays if you meet the criteria
**Work Environment and Company Culture**
* arenaflex is a family-oriented and team-driven organization that values diversity, equity, and inclusion.
* Our team members are the backbone of our organization, and we're dedicated to providing them with the tools, resources, and opportunities they need to succeed.
* We're committed to creating a workplace culture that's inclusive, supportive, and empowering.
**Career Growth Opportunities and Learning Benefits**
* arenaflex is a growing organization with many opportunities for growth and development.
* We offer a range of training and development programs to help you build your skills and advance your career.
* Our team members have access to a range of benefits, including tuition reimbursement, professional certifications, and continuing education opportunities.
**Compensation, Perks, and Benefits**
* Competitive pay
* Sick time starts accruing immediately after training completion
* Special event days throughout the year
* $25,000.00 Life Insurance paid for by arenaflex
* Day one of employment, you'll receive paid holidays if you meet the criteria
**How to Apply**
If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of students and families, we want to hear from you. Apply now to join our team as a Customer Contact Center Representative and take the first step towards a rewarding and challenging career with arenaflex.
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