Unlock a fulfilling career in healthcare customer service with our forward-thinking organization, careerzynith! As a Medicare Population Health Customer Service Representative, you will play a vital role in delivering exceptional support to our Medicare customers, driving success through your diverse skillset, and enjoying a hybrid work environment that balances remote and in-office time. With a competitive salary and opportunities for growth, this 4-month contract position (with possible extension) offers a unique chance to make a meaningful impact in the lives of our customers.
**About careerzynith**
careerzynith is a leading innovator in the healthcare industry, dedicated to providing exceptional customer service and support to our Medicare customers. Our team is passionate about delivering high-quality care and making a positive impact in the lives of our customers. As a Medicare Population Health Customer Service Representative, you will be part of a dynamic team that is committed to excellence and customer satisfaction.
**Job Responsibilities**
As a Medicare Population Health Customer Service Representative, you will be responsible for:
* Conducting telephonic outreach to Medicare customers to complete health screenings and educate them on plan benefits, addressing gaps in care and promoting overall well-being.
* Collaborating with internal teams to ensure seamless hand-offs to care teams, documenting all interactions for regulatory review and maintaining accurate records.
* Assisting customers with scheduling medical appointments, connecting them to case management and community resources, and escalating concerns or issues as needed.
**Key Responsibilities:**
* Conduct telephonic outreach to Medicare customers to complete health screenings and educate them on plan benefits.
* Collaborate with internal teams to ensure seamless hand-offs to care teams.
* Document all interactions for regulatory review and maintain accurate records.
* Assist customers with scheduling medical appointments and connecting them to case management and community resources.
* Escalate concerns or issues as needed.
**Required Skills & Qualifications**
To be successful in this role, you will need:
* Exceptional written and verbal communication skills, with an empathetic attitude and ability to build strong relationships with customers.
* Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups, with a strong attention to detail.
* Ability to handle multiple tasks, prioritize, and develop action plans, with a focus on delivering high-quality results in a fast-paced environment.
* Knowledge of healthcare and regulatory requirements, with an emphasis on Medicare and a preferred background in managed care, health services, or population management.
**Essential Qualifications:**
* High school diploma required, with a preferred college degree in a related field.
* At least 1 year of experience in managed care or a related healthcare field, with a preferred 1+ years of experience involving telephone contact and process management.
**Preferred Qualifications:**
* Bachelor's degree in a related field, such as healthcare administration, public health, or a related field.
* 2+ years of experience in managed care or a related healthcare field, with a focus on customer service and population health.
* Certification in a related field, such as Certified Case Manager (CCM) or Certified Healthcare Administrator (CHA).
**Skills and Competencies**
To succeed in this role, you will need:
* Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
* Strong problem-solving and critical thinking skills, with the ability to analyze complex issues and develop effective solutions.
* Ability to work in a fast-paced environment, with multiple priorities and deadlines.
* Strong attention to detail and organizational skills, with the ability to maintain accurate records and meet regulatory requirements.
* Knowledge of healthcare and regulatory requirements, with an emphasis on Medicare and a preferred background in managed care, health services, or population management.
**Career Growth Opportunities and Learning Benefits**
As a Medicare Population Health Customer Service Representative, you will have opportunities for growth and development, including:
* Training and development programs to enhance your skills and knowledge in population health and customer service.
* Opportunities for advancement to leadership roles or specialized positions within careerzynith.
* Collaborative and dynamic work environment that encourages teamwork and innovation.
* Recognition and rewards for outstanding performance and contributions to careerzynith.
**Work Environment and Company Culture**
careerzynith is committed to providing a positive and supportive work environment that promotes employee well-being and satisfaction. As a Medicare Population Health Customer Service Representative, you will enjoy:
* Hybrid work environment that balances remote and in-office time, with flexible scheduling and work arrangements.
* Collaborative and dynamic work environment that encourages teamwork and innovation.
* Recognition and rewards for outstanding performance and contributions to careerzynith.
* Opportunities for growth and development, including training and development programs and career advancement opportunities.
**Compensation, Perks, and Benefits**
As a Medicare Population Health Customer Service Representative, you will receive:
* Competitive salary of $17/hour on W2.
* Benefits package, including health, dental, and vision insurance, as well as 401(k) matching and paid time off.
* Opportunities for career advancement and growth, including training and development programs and career advancement opportunities.
* Recognition and rewards for outstanding performance and contributions to careerzynith.
**Conclusion**
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a positive impact in the lives of our customers, we encourage you to apply for this exciting opportunity. As a Medicare Population Health Customer Service Representative, you will have the opportunity to work in a dynamic and collaborative environment, with opportunities for growth and development. Apply now and take the first step towards a rewarding new role!