Are you a customer experience enthusiast with a passion for delivering exceptional service and driving sales growth? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join arenaflex's Military Fellowship Customer Experience Champion II program, where you'll have the opportunity to leverage your skills and experience to make a meaningful impact on our customers' lives.
**About arenaflex**
arenaflex is a leading provider of innovative communication and technology solutions that empower individuals and communities to connect, innovate, and thrive. Our mission is to power and empower people's lives by connecting them to what brings them joy. We're a diverse network of passionate individuals driven by our shared ambition to shape a better future. At arenaflex, we believe in the power of collaboration, creativity, and innovation to drive positive change and make a lasting impact.
**The Role**
As a Military Fellowship Customer Experience Champion II, you'll be responsible for delivering exceptional customer experiences through first-contact resolution, sales, and upselling opportunities. You'll be the face of arenaflex, providing personalized support and guidance to customers with varying complexity levels of device-related inquiries. Your primary goal will be to turn every contact into a sell or save opportunity, ensuring customers receive a premium experience that keeps them loyal to arenaflex.
**Key Responsibilities**
* Handle and resolve customer concerns, educating customers on device-related inquiries and providing targeted recommendations to enhance their experience.
* Embrace the Service Plus mindset by resolving customer concerns and future concerns, ensuring a seamless and personalized experience.
* Provide exceptional experiences through discovery and targeted recommendations, leveraging customer-specific insights to drive sales and upselling opportunities.
* Navigate systems and use tools and resources to be self-sufficient and effectively provide billing explanations to customers.
* Serve as a brand ambassador and advocate for customers newly joined to arenaflex, highlighting all that we have to offer through our products and services.
* Practice an acceptable level of Business Acumen that encompasses the best interest of the Company, Customer, and fellow employees.
* Identify plans and services that would suit customer needs to prevent future contacts and promote Verizon products, including phone, home internet, and other services.
**Requirements**
* Bachelor's degree or one or more years of customer service experience.
* Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program.
* One or more years of sales experience.
* Experience resolving complex customer issues (including escalations), billing, and/or handling product Q&A.
* Strong sales acumen with a track record of meeting or exceeding revenue goals.
* Willingness to work a rotating schedule (shifts) including nights, weekends, and holidays based on the needs of the business.
* Ability to work an assigned shift schedule, including static start, stop, breaks, and meal times, for up to or greater than 6 months at a time based on business needs.
* Meet all home office requirements, including a private work space, minimum internet speed, and desk for the required equipment provided.
**Preferred Qualifications**
* A degree.
* Experience with Google's G-Suite (e.g., Docs, Sheets) and Microsoft Office Suite (Word, Excel).
* Experience troubleshooting hardware, software, applications, network, and device issues.
* Experience promoting and upselling products or services.
**Home Office Requirements**
* You'll work from home in this remote role, with occasional in-person meetings and training.
* The home office must be located within the state of Texas and within a reasonable commute to the hub location specified on this job posting to attend training and periodic meetings as indicated by the business.
* Internet service with a direct connection to a cable or fiber modem capable of at least 25mbps (per your service plan; a monetary stipend may be provided to you). Wireless connections, satellite, or DSL are not acceptable.
* A dedicated, quiet, and private workspace.
* arenaflex conducts periodic home audits via webcam to ensure your workspace meets requirements.
* Ability to self-manage in a remote work environment, including setting up company-provided computer equipment and ongoing proactive, skilled, and effective management of your home network and connections.
**What We Offer**
* Competitive salary and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Flexible work arrangements, including remote work options.
* Access to cutting-edge technology and tools.
* Opportunities to work on high-impact projects and initiatives.
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability, or other legally protected characteristics.
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service and driving sales growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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