Are you a customer service enthusiast looking for a unique opportunity to make a difference in the lives of healthcare members? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Part-Time Customer Service Representative to join our team on a seasonal basis. As a valued member of our team, you will have the opportunity to work remotely, develop your skills, and make a lasting impact on our customers.
**About arenaflex**
arenaflex is a leading provider of innovative technology and services that transform the way healthcare is administered in the United States. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.
**Job Summary**
As a Part-Time Customer Service Representative, you will be responsible for providing exceptional customer service to our healthcare members, resolving their inquiries and complaints in a timely and accurate manner. This is a seasonal, part-time role that requires flexibility and availability on weekends. If you're a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply.
**Key Responsibilities**
* Receive, investigate, and respond to all member inquiries and resolve member problems and/or complaints in a timely and accurate manner
* Answer and track telephone calls within established department standards
* Track all existing member calls within the IKA database, ensuring that documentation is concise and factual
* Responsible for fully understanding all lines of business benefits, medical management processes, demographic change processes, and process for changing Primary Care Physicians (PCP)
* Answer "entry level" claims inquiries
* Takes "Over the Counter" (OTC) orders for products and diabetic supplies
* Understands and processes "entry level" enrollment and disenrollment procedures
* Enters prospective members into our software database
* Maintains appropriate current source documents and reference documents
* Interacts professionally with other employees, customers, and suppliers
* Works effectively as a team contributor on all assignments
* Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations
* As required, re-directs calls to appropriate department
**Customer Service**
* Responsible for driving the arenaflex culture through values and customer service standards
* Accountable for outstanding customer service to all external and internal contacts
* Develops and maintains positive relationships through effective and timely communication
* Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
**Education, Experience, and Required Skills**
* Ability to read and interpret documents and calculate figures and amounts
* Strong typing skills (40-60WPM)
* Ability to manage all customer questions/issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the ongoing goal of establishing a positive customer experience
* Must be self-driven with a positive outlook and have the ability to demonstrate confidence, tact, patience, and diplomacy while dealing with customers
* Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism
* Ability to toggle between different systems to gather information and provide updates
* Excellent oral and written communication skills including good grammar, voice and diction
* Proficient in MS Office including basic computer and keyboarding skills
* Excellent customer service skills (friendly, courteous, and helpful)
* High school diploma or general education degree (GED) required
* Minimum of six months to one-year related experience required
* An equivalent combination of education, training, and experience
**What We Offer**
* Opportunity to work remotely and enjoy a better work-life balance
* Flexible scheduling with 20 hours of work per week
* Competitive hourly rate
* Opportunities for career growth and professional development
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance
* Comprehensive benefits package, including medical, dental, and vision insurance
* Paid time off and holidays
* Access to employee assistance programs and wellness initiatives
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply. Please submit your application through our website, including your resume and a cover letter outlining your experience and qualifications.
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
**Contact Us**
If you have any questions or would like to learn more about this opportunity, please contact our HR team at [insert contact information]. We look forward to hearing from you!
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