**Join arenaflex, a leading company in the retail industry, as we strive to nourish people and the planet. In this exciting role, you will have the opportunity to lead and develop our Customer Service & E-Commerce programs, driving safety, quality, and excellent customer experiences.**
**About arenaflex**
arenaflex is a dynamic and innovative company that is committed to providing exceptional customer experiences and promoting sustainability. Our team is passionate about delivering high-quality products and services that meet the evolving needs of our customers. As a Full Time Customer Service & E-Commerce Supervisor at arenaflex, you will be part of a collaborative and supportive team that is dedicated to excellence.
**Job Responsibilities**
As a Full Time Customer Service & E-Commerce Supervisor at arenaflex, you will be responsible for leading and developing our Customer Service & E-Commerce programs. Your key responsibilities will include:
* **Delivering outstanding customer experiences**: You will be responsible for ensuring that all customers receive exceptional service and support, whether they are shopping in-store or online.
* **Establishing clear expectations**: You will establish clear expectations for balancing in-store customer service and completing online orders, ensuring that all Team Members understand their roles and responsibilities.
* **Monitoring customer flow**: You will monitor in-store and online customer flow, assigning customer service-related and online order completion tasks to ensure that the needs of all customers are met.
* **Seeking awareness of industry trends**: You will stay up-to-date with relevant competitors and industry trends, ensuring that arenaflex remains competitive and innovative.
* **Ensuring effective customer response**: You will ensure that all customer questions, requests, and concerns are responded to in a timely and effective manner.
* **Building collaborative relationships**: You will build and maintain collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, such as Amazon delivery drivers.
* **Fostering a positive team environment**: You will foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
* **Maintaining Team Member safety and security**: You will ensure that all Team Members are safe and secure, maintaining a clean and secure work environment.
* **Ensuring compliance with regulatory rules**: You will ensure that all regulatory rules and standards are met, maintaining a compliant and responsible work environment.
* **Developing and coaching Team Members**: You will develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing team and minimizes turnover.
* **Maintaining cleanliness and security**: You will maintain the cleanliness of workspaces, including staging areas and coolers, and ensure the security of equipment, such as MSRs, phones, and currency counters.
* **Identifying process improvement opportunities**: You will proactively identify process improvement opportunities, ensuring that arenaflex remains innovative and efficient.
**Job Skills**
To be successful in this role, you will need to possess the following skills:
* **Task management and analysis**: You will need to be able to perform task management, balancing dynamic customer flows, and analyze data to root cause underperformance.
* **Interpersonal and motivational skills**: You will need to possess excellent interpersonal, motivational, team building, and customer relationship skills.
* **Teaching and coaching skills**: You will need to be able to teach others in a positive and constructive manner.
* **Technical skills**: You will need to be proficient with email, Microsoft Office, and operations-related applications.
**Qualifications**
To be considered for this role, you will need to have:
* **12+ months retail experience**: You will need to have at least 12 months of retail experience, with a strong understanding of customer service and operations.
* **Physical requirements**: You will need to be able to lift 50 lbs, stand/walk for 6-8 hours in an 8-hour workday, and perform other physical tasks as required.
**Working Conditions**
As a Full Time Customer Service & E-Commerce Supervisor at arenaflex, you will be working in a fast-paced retail environment. You will be exposed to:
* **Temperatures**: You will be exposed to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), and >90 degrees Fahrenheit.
* **Cleaning chemicals**: You will be exposed to FDA-approved cleaning chemicals.
* **Wet and cold environments**: You will be working in a wet and cold environment, with the potential for slippery floors and other hazards.
* **Flexible schedule**: You will need to be able to work a flexible schedule, including nights, weekends, and holidays as needed.
**Benefits and Compensation**
arenaflex offers a competitive compensation package, including:
* **Competitive salary**: You will receive a competitive salary based on your experience and qualifications.
* **Benefits**: You will be eligible for a range of benefits, including health insurance, retirement savings, and paid time off.
* **Opportunities for advancement**: You will have opportunities for advancement and professional growth, with a focus on developing your skills and expertise.
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website at [arenaflex website URL]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
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