Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. They are seeking a Program Specialist, Learning & Development to join their Learning team, responsible for designing high-impact learning experiences and facilitating workshops that enhance employee skills and knowledge.
Responsibilities
- Facilitate workshops related and not limited to: onboarding, leadership development, and other talent development initiatives
- Lead small to medium-sized Learning & Development initiatives, with support from a senior member or manager on the team
- Contribute to improving the end-to-end experience of Clio’s Learning Programs, including supporting the continued redesign and scalability of programs, coordinating and engaging program stakeholders, and reporting on the success of assigned programs over time
- Be the initial point of contact for designated Learning programs
- Contribute to the discovery, design, and execution of Learning programs
- Support with planning, coordination, and communication of programs, one-off events and workshops
- Collaborate with members and leaders of various teams to identify gaps and opportunities for training and support
- Stay plugged into the research and trends in talent development and bring back innovative ideas to play with
- Support the definition and enablement of facilitation as a craft at Clio
- Develop instructional materials, as required
- Additional duties, as required
Skills
- Demonstrated skills in session facilitation and learning design
- Organized and dependable
- Comfortable with participating in multiple projects at once
- Comfortable with learning technology
- Leveraging AI responsibly to improve the speed and quality of work
- Facilitate workshops related and not limited to: onboarding, leadership development, and other talent development initiatives
- Lead small to medium-sized Learning & Development initiatives, with support from a senior member or manager on the team
- Contribute to improving the end-to-end experience of Clio's Learning Programs
- Support the continued redesign and scalability of programs
- Coordinate and engage program stakeholders
- Report on the success of assigned programs over time
- Be the initial point of contact for designated Learning programs
- Contribute to the discovery, design, and execution of Learning programs
- Support with planning, coordination, and communication of programs, one-off events and workshops
- Collaborate with members and leaders of various teams to identify gaps and opportunities for training and support
- Stay plugged into the research and trends in talent development
- Support the definition and enablement of facilitation as a craft at Clio
- Develop instructional materials, as required
- Additional duties, as required
- Experience facilitating a variety of learning sessions, virtually and in-person
- Experience with learning program administration, including populating session rosters, sourcing rooms, and working with stakeholders on onboarding logistics
- Some experience in learning design (facilitator guides, e-learning modules, knowledge articles, slide decks, etc.)
- Experience using AI tools for administrative and content-generating tasks
- Experience with the following tools/platforms: Articulate Rise, LearnUpon, Claude (Chat + Cowork), Confluence, Zoom, GSuite (Calendar, Slides, Docs, Sheets)
- Experience with Insights Colour Energy framework
- Degree/Certification in Adult Education or a related field
- Experience facilitating onboarding programs specifically
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Company Overview
Clio provides cloud-based legal practice management software, helping law firms manage cases, billing, and client relationships. It was founded in 2008, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is https://www.clio.com.