Note: The job is a remote job and is open to candidates in USA. CorVel Corporation is a national provider of industry-leading risk management solutions. The CareIQ Intake Specialist I provides administrative customer service assistance to claimants, providers, and claims management by receiving and entering new ancillary healthcare referrals, ensuring excellent service and accuracy in a high-volume call-center environment.
Responsibilities
- Provides quality and friendly telephonic customer service in an inbound and outbound high-volume call-center environment
- Completes accurate data entry and review
- Able to learn and operate corporate proprietary systems
- Enters assigned electronic (email/fax/data feed) orders into coordination system
- Ensures all case stakeholders are updated regularly
- Transcribes correspondence/reports from dictation
- Uses problem solving and critical thinking skills to ensure that daily scheduling challenges do not cause delays in securing appointments
- Meets departmental production and quality performance expectations
- Additional duties as assigned
Skills
- High School diploma
- Prior work experience in a detail-oriented customer service environment
- Ability to work on several concurrent tasks and prioritize workload to meet designated deadlines
- Excellent written and verbal communication skills
- Computer proficiency and technical aptitude with the ability to utilize Microsoft Office and Proprietary Systems
- Strong interpersonal, time management and organizational skills
- Ability to maintain a professional and courteous demeanor that sets tone for complex telephonic conversations
- Ability to work both independently and within a team environment
Benefits
- Medical (HDHP) w/Pharmacy
- Dental
- Vision
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- Paid time off
Company Overview
CorVel is a nationally recognized claims management and managed care provider with over 30 years of experience in the industry. It was founded in 1987, and is headquartered in Irvine, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.corvel.com/.