Note: The job is a remote job and is open to candidates in USA. MyPlanAdvocate is a mission-driven company focused on helping Medicare beneficiaries stay informed and supported. They are seeking Cares Retention Advocates to make proactive outreach, assist with plan reviews, and maintain CRM documentation while working from home.
Responsibilities
- Make proactive outbound calls to resolve member issues and prevent disenrollment
- Handle inbound support with empathy and professionalism
- Conduct annual plan reviews and assist with re-enrollments
- Support plan changes, application updates, and collaborate with carriers/providers
- Maintain accurate CRM documentation and follow compliance workflows
- Assist with scheduling, verification, and campaign support as needed
Skills
- Active health insurance license
- 1–2 years of customer service, retention, or Medicare sales experience
- Strong problem-solving and communication skills
- Multi-state health insurance license
- 2026 AHIP
- Bilingual (Spanish)
Benefits
- Bonus Eligible
- 100% Work-from-Home – No commute, more flexibility
- Health Benefits + 401(k)
- Opportunities for Growth – Be part of a fast-growing, high-performing team
- People-First Culture – Supportive leadership, great peers, and room to thrive
Company Overview
At MPA, we believe that choosing the right Medicare plan shouldn’t be confusing or overwhelming. It was founded in 2021, and is headquartered in Salt Lake City, Utah, USA, with a workforce of 201-500 employees. Its website is http://www.myplanadvocate.com.