Note: The job is a remote job and is open to candidates in USA. WinnCompanies is a nationally recognized leader in apartment community management and development, seeking a Customer Service Coordinator to join their team. In this remote role, you will be responsible for managing maintenance service requests for military residents and providing exceptional customer service.
Responsibilities
- Provide excellent customer service to residents, technicians, and project site employees
- Receive emergency and non-emergency service request via online, email, or calls from resident
- Handle all calls, including troubleshooting and scheduling resident service request needs
- Identify repeat, reoccurring, and outstanding requests and take appropriate action to escalate and resolve
- Prioritizes calls according to urgency and importance
- Create work orders and dispatch accordingly
- Schedule work orders
- Ensure all work orders are processed in a timeline manner to include online work orders and voicemails
- Monitor voicemails and ensure calls are returned and queues are cleared by the end of the day
- Handle customer questions and concerns regarding service requests
- Dispatch and schedule pest control work orders
- Provide scheduling support for Deployed Spouses Program
Skills
- High school diploma or GED equivalent
- 1-3 years of relevant work experience
- Advanced skills with Microsoft Office applications
- Excellent telephone and oral communication skills
- Outstanding customer service skills
- High Speed internet
- A quiet, distraction free work environment
- Superb attention to detail
- Ability to manage time effectively
- Ability to make decisions and solve problems
- Ability to adapt and prioritize within a fast-paced environment
- Extensive customer service or administrative experience
- Experience with Yardi or other property management software
- Experience with scheduling / work order service ticket platforms
Benefits
- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
- 401(k) plan options with a company match
- Various Comprehensive Medical, Dental, & Vision plan options
- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution
- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
- Tuition Reimbursement program and continuous training and development opportunities
- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
- Employee Corporate Discount Programs
- Flexible and/or Hybrid schedules are available for certain roles
- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
Company Overview
WinnCompanies is a real estate firm that specializes in property management services. It was founded in 1971, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.winncompanies.com.