Note: The job is a remote job and is open to candidates in USA. Medavie Health Services is a national health solutions partner focused on improving the wellbeing of Canadians. The Customer Service Representative will communicate with key customers in a contact centre environment, ensuring a positive customer experience through effective resolution of inquiries.
Responsibilities
- Serve as the initial contact resolution for a high volume of incoming telephone calls
- Committed to excellence in customer service, providing the highest level of dedication in all program areas
- Access customer needs and address issues in a timely manner (including appropriate customer follow-up) meeting quality objectives
- Quickly assess and resolve any challenging situations and provide effective strategies, aiming for a first-call resolution
- Respond to inquiries related program eligibility and other general inquiries
- Meet the key performance indicators (KPI) required by the MSI Contract
- Provide operational support to Provincial Programs as needed
- Adhere to established policies and guidelines defined by the NS Department of Health and Wellness
- Adhere to privacy guidelines following proper procedures
- Process documentation related to the various provincial programs as required
Skills
- Highly effective listening skills to ascertain customer's needs, and determine appropriate action required for solution
- Excellent verbal skills to explain complex issues to customers
- Excellent written communication skills
- High degree of attention to detail and accuracy when updating resident files
- High school diploma; Enrollment in post secondary education
- Customer Service experience would be an asset
- Experience working in a PC setting with multiple software applications including experience navigating between applications and the internet
- Strong keyboarding skills and the ability to enter data with speed and precision
- Bilingualism in English and French considered an asset
Benefits
- Eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.
- Flexible work options
- Opportunities for personal and professional growth
- Supportive leadership
- Accommodations or adjustments at any stage of the recruitment process
Company Overview
Medavie Health Services is a health care delivery company that provides clinical training, emergency and non-emergency medical services. It was founded in 2006, and is headquartered in Dartmouth, Nova Scotia, CAN, with a workforce of 1001-5000 employees. Its website is https://medaviehs.com/.