Note: The job is a remote job and is open to candidates in USA. w3r Consulting is seeking an Intake Care Senior Representative to deliver delegated Utilization Management tasks and serve as the initial contact for clients requesting services. The role involves customer service responsibilities, training support for employees, and resolving non-routine issues.
Responsibilities
- Delivers specific delegated Utilization Management tasks assigned by a supervisor
- Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling
- Serves as initial contact for clients and their eligible dependents requesting services
- Responsible for customer service and relevant standards such as telephone response time
- May make referrals within stated limits
- Supports and assists with training for employees. May provide guidance around procedures and workflows
- Completes day-to-day Intake Care tasks without immediate supervision, but has ready access to advice from more experienced team members
- Tasks involve a degree of forward planning and anticipation of needs/issues
- Resolves non-routine issues escalated from more junior team members
Skills
- Delivers specific delegated Utilization Management tasks assigned by a supervisor
- Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling
- Serves as initial contact for clients and their eligible dependents requesting services
- Responsible for customer service and relevant standards such as telephone response time
- May make referrals within stated limits
- Supports and assists with training for employees
- May provide guidance around procedures and workflows
- Completes day-to-day Intake Care tasks without immediate supervision, but has ready access to advice from more experienced team members
- Tasks involve a degree of forward planning and anticipation of needs/issues
- Resolves non-routine issues escalated from more junior team members
Company Overview