Note: The job is a remote job and is open to candidates in USA. GE HealthCare is seeking a Director of Project Management – Imaging to lead and develop a team of Installation Project Managers. The role focuses on ensuring successful execution of imaging equipment installations while aligning commercial objectives with operational execution.
Responsibilities
- Lead, coach, and develop a high-performing team of Imaging Installation Project Managers
- Build a customer-centric culture focused on accountability, execution excellence, and continuous improvement
- Develop leadership capability within the team, ensuring succession planning and talent growth
- Foster a highly effective horizontal team across functions
- Own regional backlog performance, including project health, installation progress, and risk mitigation
- Drive execution of installation activities to ensure on-time delivery and high customer satisfaction
- Lead forecasting of revenue (current quarter and Q+1) with strong commercial alignment
- Ensure accurate tracking of key metrics, including revenue recognition, cost-to-install, and operational KPIs
- Manage revenue recognition processes in alignment with controllership and compliance requirements
- Ensure financial accuracy and discipline across all projects
- Drive margin performance through effective cost management and operational execution
- Own customer experience across installation lifecycle, ensuring proactive communication and alignment
- Handle customer escalations and ensure timely resolution of implementation issues
- Drive closure of customer feedback detractors (e.g., CSAT) to improve overall experience
- Build and maintain strong regional customer relationships
- Partner with Commercial, Service, Applications, Supply Chain, Engineering, and Operations teams to ensure seamless execution
- Drive wing-to-wing Order-to-Remittance (OTR) process alignment
- Collaborate across shared services and design centers to optimize delivery outcomes
- Lead Lean initiatives and process improvement efforts to enhance performance and customer outcomes
- Drive adoption of project management tools, systems, and standard processes
- Identify and eliminate inefficiencies, improving throughput and execution quality
- Ensure compliance with GE HealthCare Quality Management System, policies, and applicable regulations
- Complete and enforce all required Quality & Compliance training
- Identify and escalate quality or compliance concerns promptly
- Ensure timely and accurate project documentation and system updates
- Support continuous improvement initiatives by identifying and addressing quality gaps
Skills
- Bachelor's degree and demonstrated experience as a people leader
- Significant experience in project management, including large-scale or complex implementations
- Experience in customer-facing roles and customer relationship management
- Proven ability to lead cross-functional teams in a matrixed environment
- Strong leadership skills with the ability to develop and manage teams of project management professionals
- Ability to manage multiple projects and competing priorities in a fast-paced environment
- Demonstrated success delivering projects on time and within scope
- Strong interpersonal and communication skills with high emotional intelligence
- Ability to influence stakeholders and drive alignment across functions
- Proficiency with Microsoft Office tools
- Legal authorization to work in the United States and willingness to travel as needed
- Must reside within one of the South Markets (Houston, Dallas, Gateway)
- Advanced degree and extensive leadership experience
- Deep experience leading cross-functional teams in complex environments
- Ability to communicate complex technical concepts in a customer-friendly manner
- Strong negotiation and stakeholder management skills
- Experience in healthcare environments and diagnostic imaging
- Proven ability to lead and motivate teams
- Proficiency in project management software
- PMP certification
- Six Sigma or Lean experience
Benefits
- Relocation Assistance Provided: Yes
- GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation
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