Note: The job is a remote job and is open to candidates in USA. Streamline Healthcare Solutions is a high growth technology company that delivers web-based software for healthcare organizations. The Customer Success Manager is responsible for managing multiple customer accounts to ensure satisfaction and coordinate across teams for an exceptional customer experience.
Responsibilities
- Manage multiple customer accounts:
- Understand customer needs and priorities
- Manage projects to ensure deliverables are met
- Regular meetings to stay up to date with customer needs
- Provide product and industry consultation
- Facilitate timely access to resources needed
- Facilitate sales of added functionality and modules to increase the customer’s efficiency
- Frequent communication and meetings with other team members including product managers, developers, testers and other internal staff
- Maintain customer retention
- Customer Satisfaction Rating of 85% or greater
Skills
- Bachelor's degree or higher in a related field
- Experience in Project Management and Change Management
- Leadership and Team Building Skills
- Excellent interpersonal skills and effective written and oral communication skills
- Innovative
- Critical thinking, problem solving abilities
- Willingness to travel up to 20%
- Willingness to work alternate schedules, as required
- Prior experience as a Customer Success Manager is desirable
- Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred
Benefits
- Streamline offers competitive compensation and benefits packages
- A challenging, yet flexible, work environment that is conducive to collaboration and productivity
- A career with Streamline Healthcare Solutions provides opportunities for growth and continued learning in a workplace where individual contribution is valued and recognized
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