Note: The job is a remote job and is open to candidates in USA. CSG is a company that empowers organizations to create exceptional customer experiences. They are seeking an Engagement Manager for an entry-level project management role, responsible for planning, executing, and supporting multiple small to medium-sized projects while coordinating between different delivery groups and stakeholders.
Responsibilities
- Manage one or more small to medium-sized projects or support the Manager, Implementation on larger initiatives
- Be responsible for a function within the project, such as risk and issue management or reporting, and occasionally manage projects end to end
- Be involved in creating or providing input to the project initiation documentation, delivery approach and internal program and solution delivery review for internal program approval
- Deliver projects within the agreed budget, scope, and time, manage risks and issues; ensure quality of deliverables and documentation; and implement appropriate delivery practices and methods
- Create communication plans, facilitate meetings and forums, and establish project infrastructure for information sharing with teams and stakeholders
- Create or provide input to the project budget and resource forecast, and track delivery against budget, proactively manage issues and changes with the account lead
- Participate in initiatives that improve our delivery practice and CSG as a whole
Skills
- Bachelor's degree or equivalent experience
- 1+ years of experience managing projects and/or service delivery
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels
- Advanced knowledge of Microsoft Office - Word, Excel, and PowerPoint
- Ability to read, write, speak and understand the English language in a business environment
Benefits
- Work from Home
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
- This role is eligible for a bonus opportunity.
Company Overview
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. It was founded in 1994, and is headquartered in Greenwood Village, Colorado, USA, with a workforce of 5001-10000 employees. Its website is http://www.csgi.com.Company H1B Sponsorship
CSG has a track record of offering H1B sponsorships, with 1 in 2021. Please note that this does not guarantee sponsorship for this specific role.