Note: The job is a remote job and is open to candidates in USA. Shippo is a company focused on providing logistics technology for global e-commerce. They are seeking a Fraud Operations Analyst to review suspicious activity, investigate fraud patterns, and protect merchants and carriers from abuse in a temporary remote role.
Responsibilities
- Review and triage alerts flagged by Sift, Stripe RADAR, and internal reports
- Investigate suspicious accounts and transactions; recommend and execute account actions where appropriate
- Maintain performance metrics and SLA adherence
- Document findings with clarity and consistency in Shippo’s fraud management tools
- Educate customers on best practices for safe shipping, account security, and preventing fraudulent activity
- Collaborate with Customer Support and Operations on escalations
- Embody Shippo’s values — curiosity, ownership, and compassion — in every investigation
Skills
- 1–3 years of experience in shipping and logistics and/or fraud prevention
- Strong analytical and communication skills; high attention to detail
- Proven track record of meeting SLAs or productivity targets in an operational environment
- Comfort working in multiple systems (e.g., Sift, Stripe, Looker)
- Experience working in a remote or distributed environment with a proven track record of maintaining high output
- Integrity and sound judgment when handling sensitive data and decisions
- Desire to learn within a mission-driven team
Company Overview
Shippo is a shipping platform with tools for label creation, tracking, and carrier comparisons, saving time and cost. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 201-500 employees. Its website is https://goshippo.com.