Note: The job is a remote job and is open to candidates in USA. Tripoint Solutions is a technology innovator focused on driving digital transformation in the federal space. The Higher Education Solutions Consultant supports higher education institutions by improving processes, ensuring compliance, and enhancing data quality through Salesforce-related initiatives.
Responsibilities
- Lead business analysis activities for higher education technology, Salesforce, compliance, accreditation, and process improvement initiatives
- Gather, analyze, and document business requirements from stakeholders across admissions, registrar, academic operations, student services, institutional reporting, and leadership
- Develop business requirements documents, user stories, acceptance criteria, process flows, decision logs, meeting notes, and functional documentation
- Support Salesforce and Education Cloud-related initiatives, including student intake, applicant tracking, case management, student lifecycle tracking, reporting, and data visibility
- Analyze current-state workflows and identify process gaps, redundancies, compliance risks, policy misalignment, and opportunities for improvement
- Partner with Salesforce administrators, developers, data teams, and project managers to translate business requirements into technical solutions
- Support user acceptance testing, release readiness, demo preparation, stakeholder feedback sessions, and post-implementation validation
- Maintain Jira and Confluence documentation, including backlog items, sprint notes, requirements traceability, process documentation, and issue tracking
- Support accreditation readiness through evidence-based documentation, process standardization, policy alignment, and continuous improvement tracking
- Ensure processes and system recommendations align with FERPA, institutional policies, accreditation standards, reporting requirements, and student record integrity
- Facilitate meetings and working sessions with business users, technical teams, data teams, compliance stakeholders, and institutional leadership
- Provide recommendations that improve operational efficiency, user experience, student support, reporting accuracy, and institutional effectiveness
Skills
- Bachelor's degree in Education, Business, Information Technology, or a related field
- 8+ years of experience in higher education administration, consulting, business analysis, program management, student services, compliance, or related operational support
- Experience supporting Salesforce, Salesforce Education Cloud, CRM systems, SIS platforms, or other student lifecycle technology
- Strong understanding of higher education operations, including admissions, enrollment management, registrar functions, academic records, student services, transfer credit, and institutional reporting
- Experience gathering requirements and creating BRDs, user stories, process flows, workflow documentation, meeting notes, decision logs, and acceptance criteria
- Experience working with cross-functional teams, including business stakeholders, technical teams, data teams, leadership, and project managers
- Familiarity with Agile project environments, Jira, Confluence, backlog management, sprint planning, demos, and testing support
- Knowledge of accreditation readiness, compliance documentation, institutional effectiveness, continuous improvement, and evidence collection
- Understanding of FERPA, student record confidentiality, policy governance, and higher education compliance requirements
- Strong analytical, communication, facilitation, documentation, and stakeholder management skills
- Ability to translate complex business needs into clear, actionable requirements for technical and non-technical audiences
Benefits
- Medical, Dental, Vision benefits with a national provider network
- Flexible Spending and Health Savings Accounts (FSA & HSA)
- Company-paid Life and Disability insurance including Short-Term, Long-Term, and Accidental
- Supplemental Insurance
- Paid time off (PTO)
- 11 paid holidays
- 401(k) Retirement Plan
- Professional Development Reimbursement Program to pursue undergraduate, graduate, training, and certifications
- Monthly transportation, parking, and cell phone service reimbursement
Company Overview