Note: The job is a remote job and is open to candidates in USA. Lob is a company transforming the way businesses use direct mail, and they are seeking a visionary Lead Product Designer to scale their product. The role involves designing systems and UX philosophies, advocating for customers, and refining design team processes with a focus on AI.
Responsibilities
- Leveraging best in class design practices and a deep understanding of JTBD, deliver recommendations that reduce friction across key customer workflows
- Be the customer advocate. Drive roadmap prioritization conversations that stem from both qualitative and quantitative insights into how customers interact with our product
- Refine Design Team processes with AI at the core - from initial discovery and wireframing to developer handoff - to improve output quality and lead time
- Partner closely with Engineering to account for different use cases and edge cases. Raise healthy tension between UX, product scope, and technical feasibility
- Provide high-quality, actionable feedback to junior and mid-level designers through structured critique sessions to support design quality and consistency
- Explore AI-first interfaces, including non-linear workflows and proactive system interactions
- Conduct design reviews and QA audits to ensure shipped features meet usability and aesthetic standards
- Ensure design system components are accessible, tokenized, and modular
Skills
- 7+ years of product design experience, with at least 2 years in a leadership capacity
- A proven track record of building and scaling design systems
- A portfolio demonstrating sophisticated UI/UX work, but more importantly, the documentation and logic behind the systems you've built
- Experience directly coaching other designers and helping them level up their visual and strategic skills
Benefits
- Equity
- Perks
- Competitive benefits
- Remote working opportunities in AZ, CA, CO, DC, FL, GA, IA, IL, MA, MD, MI, MN, MT, NE, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, and WA
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