Note: The job is a remote job and is open to candidates in USA. Yusen Logistics is working to become the world’s preferred supply chain logistics company. The Sales Operations Manager serves as the operational anchor for the commercial organization, responsible for architecting and optimizing sales processes, ensuring rigorous CRM governance, and leading comprehensive forecasting and analytics initiatives.
Responsibilities
- Support sales leadership in executing strategic initiatives and achieving revenue targets
- Develop and maintain sales KPIs, dashboards, and performance reporting
- Analyze pipeline health, conversion rates, win/loss trends, and territory performance
- Identify opportunities to improve sales productivity and operational efficiency
- Assist with annual sales planning, territory alignment, and quota deployment
- Serve as an administrator for CRM systems
- Ensure data accuracy, pipeline hygiene, and consistent sales process adherence
- Design and improve workflows, automation, and reporting structures
- Maintain sales documentation, process maps, and operational procedures
- Partner with IT and business systems teams on system enhancements and integrations
- Lead weekly, monthly, and quarterly sales forecasting processes
- Prepare executive-level reporting and business reviews
- Monitor sales activity metrics and provide actionable insights to leadership
- Create standardized reporting for pipeline, bookings, revenue, and customer trends
- Partner with Finance on revenue tracking and forecasting alignment
- Collaborate with Marketing on lead management and campaign performance
- Work with Operations and Product teams to support go-to-market initiatives
- Coordinate onboarding, training, and enablement activities for sales teams
- Support implementation of sales tools, playbooks, and training programs
- Assist with proposal tracking, pricing workflows, and approval processes
- Help streamline customer onboarding and handoff processes
- Drive continuous improvement initiatives across the commercial organization
Skills
- Bachelor's degree in Business, Finance, Supply Chain, Marketing, or related field
- 5+ years of experience in Sales Operations, Business Operations, Revenue Operations, or related roles
- Experience supporting B2B sales organizations
- Strong proficiency with CRM platforms and reporting tools
- Advanced Excel and data analysis skills
- Strong project management and organizational skills
- Excellent communication and stakeholder management abilities
- Ability to work independently in a fast-paced environment
- Experience in logistics, transportation, freight forwarding, contract logistics, or supply chain industries
- Familiarity with pricing, commercial modeling, and sales forecasting
- Knowledge of sales compensation structures and territory planning
- Experience supporting multi-product or enterprise sales organizations
Company Overview