Note: The job is a remote job and is open to candidates in USA. Lockwood is a pharmaceutical consulting agency working with Pharmaceutical Manufacturers and Payers. The Senior Account Manager will be responsible for managing projects for assigned clients, focusing on account growth and client relationship management.
Responsibilities
- Responsible for growing the existing accounts(s) assigned by identifying new opportunities
- Contributes to new business development activities within the account team
- Day-to-day client contact (central point of contact)
- Manage multiple pharma manufacturer clients
- Demonstrates ability to think proactively about client strategies and lifecycle management
- Stays educated on client therapeutic area, products, strategy, and competitive space
- Continues to learn and applies knowledge to reviews of content and demonstrates understanding through internal and client communication
- Proactively manages relationship with clients and seeks opportunities to strengthen/build new relationships
- Demonstrates interest and aptitude in providing strategic recommendations with client
- Ensures client expectations are met on all levels of project and overall account activity by maintaining ongoing communication (written and verbal) with client and account team members
- Work with the internal account team to develop detailed and effective plans and monitor all aspects of project lifecycle, including scope, change and delivery
- Independently leads and facilitates client status meetings and provides timely follow-up on deliverables
- Adapts and navigates with ease whether it’s a client process or change in direction on a project
- Ability to communicate clearly and concisely in verbal and written form with limited to no oversight
- Independently identifies when a tactic is not meeting its objectives
- Identify and communicate alternate approach to internal team and client
- Prepares statements of work (SOW) for new business or new projects
- Participates and contributes to brainstorm sessions where new and innovative tactics are designed
- Conveys credibility and maintains positive, professional image both internally and externally
- Demonstrates solid presentation skills to client audiences
Skills
- College degree, preferably in marketing, business or science/medicine
- Experience in an account management role, preferable in managed care pharmacy or pharmaceuticals
- Understanding of PBM and health plan payer landscape for managed care pharmacy
- Experience managing multiple projects simultaneously
- Comfortable in a client-facing role
- Proficiency with Microsoft software (i.e. Word, Excel, PowerPoint)
- Excellent written and verbal skills
- Ability to collaborate and support other APS team members to jointly achieve company and client objectives
- Excellent time management skills and ability to meet agreed upon deadlines
- Demonstrates excellent verbal, written and oral presentation skills
- Ability to communicate clearly and concisely in verbal and written form with limited to no oversight
- Demonstrates solid presentation skills to client audiences
- Anticipates and brings about change as needed; communicates changes in a way that supports buy-in and long-term success
- Updates manager on account activity
- Ability to establish a positive working relationship with the broader APS team and client base
Company Overview