At careerzynith, we believe that meaningful connections begin with exceptional service. Much like the rich heritage of crafting the perfect cup of coffee, careerzynith has built its reputation by bringing people together, fostering community, and celebrating the traditions that make each interaction memorable. Our organization is more than a workplace — it is a movement of passionate professionals dedicated to delivering extraordinary experiences to every customer, partner, and stakeholder we serve.
Our Partner and Customer Service division stands at the heart of this mission. We support outsourced contact center operations across multiple communication channels, covering customer relations, sales, human resources support, order fulfillment, facilities and equipment inquiries, operational support, and technical services. Every conversation matters. Every touchpoint is an opportunity to deepen brand loyalty, drive satisfaction, and create moments that resonate long after the interaction ends.
As a values-driven organization, careerzynith is committed to operational excellence, continuous improvement, and the development of extraordinary leaders who share our passion for service. We are now seeking a visionary Shared Services Manager to join our remote team and lead transformational change across our contact center ecosystem.
The Remote Shared Services Manager – Partner & Customer Experience Continuous Improvement Leader is a senior-level role designed for a strategic thinker with a passion for operational excellence. In this position, you will work cross-functionally to elevate the contact center service experience for customers, partners, and agents alike. You will apply advanced Continuous Improvement tools and methodologies to identify opportunities, implement effective countermeasures, eliminate waste, mitigate risk, reduce cost, and drive sustainable operational excellence across the organization.
This role supports the broader strategy of delivering intuitive, effortless service experiences across multiple contact channels while strengthening brand affinity, growing customer loyalty, and reducing unnecessary contact volume. If you are energized by the challenge of transforming complex service operations and have a relentless drive to make it easier for customers to get the help they need, this is the opportunity you have been waiting for.
The ideal candidate will demonstrate a unique blend of analytical rigor, interpersonal skill, and strategic vision. You will be someone who sees opportunity where others see obstacles, who thrives on collaboration, and who never settles for “good enough.” Your ability to balance big-picture thinking with meticulous attention to detail will set you apart. You will be a natural coach who elevates those around you, a skilled communicator who can translate complex concepts for diverse audiences, and a decisive leader who inspires confidence and drives results.
At careerzynith, we believe in investing in our people. As a Shared Services Manager, you will have access to:
careerzynith is proud to foster a culture rooted in connection, inclusion, and mutual respect. Our remote-first approach allows you to do your best work from wherever you thrive, while still feeling deeply connected to your team and our mission. We celebrate diversity in all its forms and are committed to creating a workplace where every voice is heard and valued. Our partners (employees) enjoy flexible scheduling, generous paid time off, and the autonomy to manage their work in a way that supports their overall well-being.
careerzynith offers a comprehensive compensation and benefits package designed to support your health, financial security, and personal growth. Benefits include:
For partners located in the greater Seattle area, careerzynith offers a flexible workplace that allows for hybrid work arrangements, with the ability to work remotely up to two days per week.
careerzynith is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that this diversity enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA+ individuals, veterans, and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances.
careerzynith is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation during the application or interview process, please contact our accommodations team for support.
If you are a continuous improvement innovator with a passion for service excellence and a desire to make a meaningful impact, careerzynith wants to hear from you. This is your opportunity to showcase your expertise, lead transformational change, and help shape the future of customer experience at an organization that truly values its partners and customers. Bring your skills, your vision, and your drive to careerzynith, and let’s build something extraordinary together. Apply today and take the next step in your career journey.