Note: The job is a remote job and is open to candidates in USA. MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. The Strategic Technical Account Manager (TAM) serves as an advanced, post-sales technical advisor, focusing on driving customer adoption, reducing risks, and delivering measurable value through proactive guidance and collaboration.
Responsibilities
- Build and maintain consultative relationships with assigned Success Premium customers
- Develop deep understanding of customer environments, including architecture, workflows, stakeholders, and risks
- Translate customer context into tailored technical guidance that drives adoption and value
- Proactively recommend features, configurations, and best practices aligned to customer goals
- Identify and mitigate risks before they impact operations
- Guide adoption of new capabilities that deliver measurable business outcomes
- Orchestrate internal resources across Support, Engineering, Services, and Sales Operations
- Partner with Operational TAMs to ensure continuity across proactive and reactive engagements
- Translate customer needs into actionable technical context for escalations and long-term improvements
- Demonstrate value and reduce risk to positively influence retention and renewal outcomes
Skills
- 7+ years in technical account management or similar enterprise SaaS roles
- Experience supporting strategic or premium enterprise customers
- Cross-functional collaboration influencing adoption and retention outcomes
- Database concepts, SQL, and data analysis
- Cloud platforms, APIs, and SaaS environments
- Regulated environments (FDA 21 CFR Part 11, ISO, GxP)
- Ability to analyse complex environments and identify optimisation opportunities
- Executive-level communication and ROI articulation
- Trusted engagement with senior technical and executive stakeholders
- Experience managing enterprise, high-value accounts
- Clear translation of technical concepts for diverse audiences
- Cross-functional coordination and documentation excellence
- Advanced analytical thinking and proactive issue prevention
- Experience in regulated industries such as life sciences or medical devices preferred
Benefits
- Competitive compensation
- 100% medical premium coverage (yes, you read that right!)
- 401(k) plan with company match
- Generous PTO packages that increase with tenure
- Schedule flexibility
- Fitness clubs (you get paid to have fun and be active!)
- Company parties and employee recognition programs
- Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
- Dental/vision plans
- Employer paid life insurance policy
- Much, much more!
Company Overview