Note: The job is a remote job and is open to candidates in USA. Candid is reimagining orthodontics by combining clinical expertise with telehealth technology. They are seeking a Strategy & Operations powerhouse to tackle business challenges, improve operational performance, and scale strategic initiatives across the organization.
Responsibilities
- Serve as an internal consultant and operator, identify, prioritize, and solve some of Candid’s most important business challenges
- Lead special projects and strategic initiatives on behalf of executive leadership, driving alignment and execution across multiple teams
- Own and scale partnership operations by working cross-functionally with internal and external stakeholders to ensure successful partnership performance and execution
- Monitor partnership health and performance, identify operational bottlenecks, and develop scalable processes that support continued growth
- Own key funnel metrics and business performance reporting for Candid’s product offerings
- Partner with Product, Clinical, and Commercial teams to identify opportunities to improve conversion, adoption, retention, and overall funnel performance
- Program manage key strategic initiatives supporting growth, including clinical product enhancements, AI-enabled workflow improvements, and operational scaling efforts
- Drive cross-functional alignment across teams to ensure initiatives remain on track and deliver measurable business outcomes
- Own and continuously improve key operational metrics across the Candid treatment journey and manufacturing to identify and implement process improvements within the customer journey, digital treatment planning and manufacturing workflows
- Use data, experimentation, and operational rigor to measure impact and continuously optimize processes across the business
Skills
- 4–7 years of experience in strategy, management consulting, business operations, operations leadership, or a related field
- Exceptional business judgment and problem-solving skills with a demonstrated ability to navigate ambiguity and drive results
- Proven track record of leading complex cross-functional initiatives from strategy through execution
- Strong analytical skills with experience using data to identify opportunities, influence decisions, and measure business impact
- Demonstrated ability to leverage AI tools and automation to increase personal productivity, improve team effectiveness, and drive business outcomes
- Excellent communication and stakeholder management skills, including experience influencing senior leaders and aligning teams around a common objective
- Strong project and program management capabilities with an ability to manage multiple priorities simultaneously
- Clear results orientation with a bias toward action and ownership
- Demonstrated ability to build scalable processes and operational systems in fast-paced environments
- High intellectual curiosity and a willingness to dive deep into unfamiliar problems
- Comfortable operating in dynamic environments where priorities evolve quickly
- Willingness to travel up to 30%, including international travel
- Experience using SQL, Looker, Tableau, Sigma, or similar analytical tools
Benefits
- Stock option plan to give our employees a direct stake in Candid’s success
- Unlimited PTO to give our employees a little extra R&R when they need it
- Work from home stipend
- Comprehensive health coverage (medical, dental, vision) and generous parental leave
- Significant discount on our customized treatment plans and aligners
- You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning
Company Overview