Associated Bank is committed to creating an inclusive culture where different perspectives are valued. The Residential Loan Officer plays a key role in building and growing customer relationships while guiding borrowers through the mortgage application process, developing expertise across banking products, and making a meaningful impact in the communities served.
Responsibilities
- Develop and maintain relationships with real estate professionals, builders, attorneys, and other referral sources to generate new business
- Conduct compliant mortgage pre-qualification interviews and recommend loan solutions aligned to customer needs
- Manage residential mortgage loan applications from origination through processing while ensuring regulatory and policy compliance
- Proactively follow up on leads and maintain a strong pipeline of prospective borrowers
- Partner with customers to identify additional banking needs and refer or cross-sell appropriate products and services
- Promote mortgage lending programs within the community, including outreach to low-to-moderate income individuals and underserved areas
- Collaborate with internal processing teams to support timely and efficient loan closings
- Prepare and maintain accurate records and reports related to loan origination and customer activity
Skills
- Bachelor's degree or equivalent combination of education and experience
- 1+ years of residential mortgage processing or loan origination experience within a financial institution or mortgage banking company
- Ability to meet S.A.F.E. Act registration requirements and maintain compliance with applicable regulations
- Successful completion of a credit check in accordance with Regulation Z requirements
- Experience building referral networks within the real estate or financial services industry
- Knowledge of mortgage lending products, compliance standards, and community outreach initiatives
- Strong relationship-building, communication, and customer service skills
Benefits
- Retirement savings including both 401(k) and Pension plans.
- Paid time off to volunteer in your community.
- Opportunities to connect with others through our diversity-focused