Experienced Part-Time Customer Service Associate - Tool Rental - Flexible Lacey, WA (S Lacey) 2738
**Rewritten Job Description:**
Join arenaflex's Dynamic Team as a Part-Time Customer Service Associate - Tool Rental
Are you passionate about delivering exceptional customer experiences and helping people achieve their home improvement goals? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking an experienced Part-Time Customer Service Associate to join our Tool Rental team in Lacey, WA (S Lacey) 2738.
**About arenaflex**
arenaflex is a leading home improvement company serving millions of customers across the United States. With a rich history of innovation and commitment to excellence, we strive to provide our customers with the best possible shopping experience. Our team of dedicated professionals is passionate about helping customers achieve their home improvement goals, and we're looking for like-minded individuals to join our ranks.
**Your Impact at arenaflex**
As a Customer Service Associate, you will play a vital role in ensuring that our customers receive exceptional service and support throughout their shopping experience. Your primary responsibilities will include:
* Welcoming customers to arenaflex and providing friendly, professional customer service
* Assisting customers with locating and handling merchandise
* Down stocking merchandise by identifying empty areas on shelves and replenishing supplies
* Processing orders and deliveries accurately to ensure customers receive merchandise as expected and on time
* Cross-functionally training in other areas of the store to help deliver the best customer service
* Preparing merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
* Guiding customers through shopping or checkout
* Completing other duties as assigned
**How We Support You**
At arenaflex, we're committed to supporting our associates in their personal and professional growth. As a part-time associate, you'll have access to a range of benefits, including:
* Competitive pay rates ($17.00 - $23.80 per hour)
* Flexible scheduling to accommodate your needs
* Opportunities for career advancement and professional development
* Access to our comprehensive benefits package, including health, dental, and vision insurance, paid time off, and more
* Discounts on arenaflex products and services
* Opportunities to participate in our Employee Stock Purchase Plan and/or deferred compensation plan
**Key Responsibilities**
* Welcome customers to arenaflex, answer questions, and deliver friendly and professional customer service
* Assist customers with locating and handling merchandise
* Down stock merchandise by looking for empty areas on shelves and replenishing supplies
* Process orders and deliveries accurately so customers receive merchandise as expected and on time
* Cross-functionally train in other areas of the store to help deliver the best customer service
* Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
* Guide customers through shopping or checkout
* Complete other duties as assigned
**Minimum Qualifications**
* 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information
* 6 months of experience using common retail technology, such as smart phones and tablets
* Reading, writing, and performing basic arithmetic (addition and subtraction)
* Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
* Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
**Preferred Qualifications**
* 6 months of retail and/or customer service experience
* Bi-lingual skills
* Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)
**Travel Requirements**
This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.
**Working Conditions**
Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.
**Lifting Methods**
Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.
**About arenaflex**
arenaflex Companies, Inc. is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, arenaflex operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., arenaflex supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit arenaflex.com
**Associate Benefits**
As an arenaflex associate, you'll have access to a comprehensive benefits package, including:
* Health, dental, and vision insurance
* Life and Disability insurance
* Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
* Flexible spending and health savings accounts
* 401(k) Retirement account with company match
* Employee Assistance Program with concierge, work/life services, and no-cost counseling for all kinds of needs
* Education support programs, including tuition assistance and trade skills scholarships
* Business Travel Accident insurance
* Maternity and Parental leave
* Adoption assistance
* arenaflex Associate Discount and broad discount platform
* Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in arenaflex Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
**Apply Now!**
Ready to join our dynamic team and make a difference in the lives of our customers? Apply now to become a Part-Time Customer Service Associate - Tool Rental at arenaflex!
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