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Number of Openings: 1
The DCX Client Services – Home-Based Salesforce Administrative Support Specialist will work as a full-time employee for a growing business based in the United States. This role offers an excellent opportunity to develop expertise in CRM systems while supporting business operations and client-facing teams.
You will be responsible for maintaining, updating, and optimizing Salesforce data and processes, while ensuring accuracy, efficiency, and user adoption across the organization. The ideal candidate is detail-oriented, tech-savvy, and capable of supporting both administrative and operational CRM functions in a fast-paced environment.
REQUIRED CORE COMPETENCIES
Salesforce Administration – Manages records, fields, workflows, and user access within Salesforce to ensure system efficiency and accuracy.
Data Management & Accuracy – Maintains clean, consistent, and reliable CRM data through regular audits and updates.
Reporting & Analytics – Generates reports and dashboards to support business decisions and performance tracking.
Process Optimization – Identifies opportunities to improve workflows, automation, and system usage.
Problem-Solving – Troubleshoots system issues and user concerns with a proactive and solution-oriented approach.
WHAT YOU WILL DO
Salesforce Case Management
Monitor incoming Salesforce cases (task emails)
Allocate and delegate cases to the correct internal departments using provided decision guides
Ensure accurate case categorization, routing, and documentation
Maintain timely handling of incoming requests
Salesforce Reporting (LEED Reports)
Generate LEED reports for customers using Salesforce
Monthly reporting using a provided list of addresses
Ad-hoc report generation throughout the month upon request
Ensure data accuracy and consistency in all reports
Administrative Support
Locate, download, and distribute documents such as:
Invoice copies
Excel reports
Salesforce-generated files
Email documents to internal team members as requested
Support general administrative and operational tasks across departments
Assist with data organization and internal recordkeeping
WHAT WE LOOK FOR
Education: Bachelor’s degree in Information Technology, Business Administration, or any related field
Experience: 1–3 years of experience in Salesforce administration, CRM support, or related roles
Language Proficiency: Strong verbal, written, and English communication skills.
Working schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours.
Industry-Specific Knowledge:
Salesforce proficiency (intermediate or higher – required)
Comfortable navigating Salesforce independently
Experience with case management, reporting, and record updates
Comfortable and efficient on the phone, including handling calls in the background of their admin work
WHAT WE OFFER
Salary Range: Php 38,000 - Php 40,000
Industry: Dumpster Rental
Job Type: Full-time
Work Shift: 8:00 AM - 5:00 PM CST (USA)
Workdays: Monday through Friday (USA)
BENEFITS OF WORKING WITH US
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
WHO WE ARE
DCX stands out as a leading BPO (Business Process Outsourcing) company that takes pride in assisting growth-focused small and medium-sized businesses across the United States to discover the perfect global talent to enhance their teams.
At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders, primarily within the promotional products industry, in their search for superstar team members.
If you are on the lookout for a company that values growth and places a strong emphasis on its people-centered culture, then DCX is the place for you. As we say around here, LET'S GROW!
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!