ServiceNow Business Analyst – Performance Analytics

Job Description: • Use ServiceNow business intelligence tools, and data visualization platforms to generate reports, dashboards, and presentations that highlight key insights and process improvement opportunities. • Apply IT Service Management (ITSM) expertise to analyze data, identify trends, and recommend enhancements for tools and processes. • Develop dashboard visualizations to surface improper ticket reassignments. • Analyze, visualize, and prepare data insights to aid in strategic decisions for a large scale Enterprise Services Desk and enterprise-wide policy decisions. • Scope, gather requirements, and develop designs in support of dashboard and Performance Analytics deliverables including build and ownership of multiple ServiceNow dashboards. • Perform functional testing and data validation of ServiceNow dashboard visualizations prior to release to client. • Provide services to create automation efforts and reduce manual work in data heavy processes. • Provide knowledge in business process and system analysis, design, improvement, and implementation efforts or in translating business process needs into technical requirements. • Use available computer systems to support performance improvements and determine the most useful business solution. • Support activity and data modeling, development of upgraded business methods, identification of best practices, and creating and assessing performance measurements. • Use data provided by cost estimators to create overall cost versus benefit assessment while considering functional benefits, technical performance, risks, and schedule concerns. Requirements: • U.S. Citizenship is required • Eligible to obtain and maintain Government Security Clearance • Bachelor’s Degree or additional years of professional experience • 2+ years of experience as a business or data analyst or working in a related field • Excellent verbal and written communication skills (including presentation development) with customers and end-users, and team members • Excellent problem-solving and collaborative skills • Strong leadership and team building skills Benefits: • Health insurance • Retirement plans • Paid time off Apply tot his job Apply To this Job