Join arenaflex, a global leader in entertainment services, as we continue to shape the future of global entertainment. With over 278 million paid memberships in over 190 countries, we're on a mission to provide an unparalleled viewing experience for our members. As a Technical Content Designer on our Customer Service Content Strategy team, you'll play a vital role in improving the support experience for our members and customer service agents.
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our members' expectations. Our Global Customer Service organization is dedicated to providing amazing interactions with our subscribers around the world. We're looking for a talented Content Designer with a strong technical background to join our team and help us achieve our goal of excellence, simplicity, and getting our members back to streaming.
**About arenaflex**
arenaflex is one of the world's leading entertainment services, offering a wide variety of TV series, films, and games across multiple genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to providing an exceptional viewing experience that's tailored to our members' needs.
**The Role**
As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You'll have relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand.
**Responsibilities**
* Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting
* Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
* Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
* Partner closely with support operations, localization, legal, product design, and engineering teams
* Create, maintain, and update style guides and editorial training
* Leverage multiple data sources to provide data-driven analysis and content recommendations
**Qualifications**
* BS/BA degree
* 5+ years of relevant experience
* Exceptional writing, editing, project management, and communications skills
* Extensive technical or UI writing experience. Writing for customer service organizations or highly technical environments for a consumer audience
* Experience writing for different platforms (e.g., computer, mobile, or TV)
* Experience with information architecture and content management systems
* Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment
**What We Offer**
* Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
* Paid leave of absence programs, including 35 days annually for paid time off for full-time hourly employees and flexible time off for full-time salaried employees
* Flexible compensation structure, allowing you to choose how much of your compensation you want in salary versus stock options
* Annual salary range: $50,000 - $190,000
* Opportunity to work with a global team and contribute to a dynamic and innovative organization
**Our Culture**
arenaflex is a unique culture and environment that values diversity, inclusivity, and creativity. We're committed to providing a workplace that's welcoming and supportive of all employees, regardless of their background, identity, or experience. We approach diversity and inclusion seriously and thoughtfully, recognizing that diversity of thought and background builds stronger teams.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience.
**Equal Opportunity Employer**
arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
**Job Openings**
This job is open for no less than 7 days and will be removed when the position is filled. We're excited to welcome a talented Technical Content Designer to our team and look forward to reviewing your application.
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Technical Content Designer – Customer Service at arenaflex
Join arenaflex, a global leader in entertainment services, as we continue to shape the future of global entertainment. With over 278 million paid memberships in over 190 countries, we're on a mission to provide an unparalleled viewing experience for our members. As a Technical Content Designer on our Customer Service Content Strategy team, you'll play a vital role in improving the support experience for our members and customer service agents.
About arenaflex
arenaflex is one of the world's leading entertainment services, offering a wide variety of TV series, films, and games across multiple genres and languages. Our members can play, pause, and resume watching as much as they want, anytime, anywhere, and can change their plans at any time. We're committed to providing an exceptional viewing experience that's tailored to our members' needs.
The Role
As a Technical Content Designer, you'll work closely with program managers, visual designers, and cross-functional partners in product, engineering, and research to edit and manage content for the arenaflex Help Center and internal customer service knowledge base for our global CS teams. You'll have relevant technical experience in helping customers navigate technical issues such as troubleshooting and device issues in a clear and simple way that anyone can understand.
Responsibilities
- Lead large complex editorial projects end to end, including setting content strategy, goals, timelines, and reporting
- Create and edit Customer Service content (Help Center and internal knowledge base articles, customer service emails, as well as other support materials)
- Ensure consistent content style, tone, and format meet the evolving expectations of a global audience
- Partner closely with support operations, localization, legal, product design, and engineering teams
- Create, maintain, and update style guides and editorial training
- Leverage multiple data sources to provide data-driven analysis and content recommendations
Qualifications
- BS/BA degree
- 5+ years of relevant experience
- Exceptional writing, editing, project management, and communications skills
- Extensive technical or UI writing experience. Writing for customer service organizations or highly technical environments for a consumer audience
- Experience writing for different platforms (e.g., computer, mobile, or TV)
- Experience with information architecture and content management systems
- Desired qualities: independent, self-starter, innovative thinking, curious, action-oriented, ability to drive improvements, strong relationship builder, superior communication skills, including storytelling, highly adaptable, and able to thrive in a fast-paced environment
What We Offer
Comprehensive benefits, including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits
Paid leave of absence programs, including 35 days annually for paid time off for full-time hourly employees and flexible time off for full-time salaried employees
Flexible compensation structure, allowing you to choose how much of your compensation you want in salary versus stock options
Annual salary range: $50,000 - $190,000
Opportunity to work with a global team and contribute to a dynamic and innovative organization
Our Culture
arenaflex is a unique culture and environment that values diversity, inclusivity, and creativity. We're committed to providing a workplace that's welcoming and supportive of all employees, regardless of their background, identity, or experience. We approach diversity and inclusion seriously and thoughtfully, recognizing that diversity of thought and background builds stronger teams.
How to Apply
If you're passionate about delivering exceptional customer experiences and have a strong technical background, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll review your qualifications and experience.
Equal Opportunity Employer
arenaflex is an equal-opportunity employer and celebrates diversity, recognizing that diversity of thought and background builds stronger teams. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job Openings
This job is open for no less than 7 days and will be removed when the position is filled. We're excited to welcome a talented Technical Content Designer to our team and look forward to reviewing your application.
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