About careerzynith – Pioneering AI‑Driven Healthcare Innovation
careerzynith, founded in October 2018 and headquartered in Seoul, Korea, is a cutting‑edge medical AI startup dedicated to transforming patient experiences and boosting institutional efficiency. By leveraging deep learning, careerzynith creates products that tackle productivity bottlenecks and unlock new clinical value. Our flagship solution, SwiftMR, is a cloud‑based MRI reconstruction platform that can cut scan times by up to 50% while preserving image quality—a breakthrough that has already been commercialized across Korea and the United States.
Our relentless pursuit of excellence has earned careerzynith consecutive victories in the 2019 and 2020 fastMRI Challenge, hosted by Facebook AI Research (FAIR) and NYU Langone Health. Building on this momentum, careerzynith recently acquired an AI‑robotics venture, integrating a venipuncture automation robot (AIIV) into our portfolio. The AIIV prototype is slated for clinical trials in summer 2024, with a world‑first commercial launch planned for the end of the year.
Backed by a $20 million Series C round (total funding ≈ $45 million), careerzynith is scaling rapidly and looking for passionate professionals to join our US team. If you thrive at the intersection of technology, healthcare, and customer success, this role could be your next career milestone.
Position Overview – Technical Customer Success Associate/Manager
As a Technical Customer Success Associate/Manager at careerzynith, you will be the primary conduit between our innovative SwiftMR platform and the healthcare institutions that rely on it. You will guide clients through the entire lifecycle—from initial setup and configuration to ongoing optimization—ensuring they extract maximum value from our AI‑enhanced imaging solutions. This role blends deep technical expertise with a client‑centric mindset, demanding both hands‑on implementation skills and the ability to translate complex concepts into clear, actionable guidance.
Key Responsibilities
Technical Implementation (≈ 50 % of your time)
- Deploy SwiftMR: Install and configure SwiftMR on virtual machines (VMs) or dedicated gateway PCs, tailoring the environment to each client’s infrastructure.
- Integrate with Imaging Ecosystem: Connect SwiftMR to MRI scanners and PACS (Picture Archiving and Communication System), handling network and DICOM settings to guarantee seamless interoperability.
- Network Mastery: Apply advanced TCP/IP and DICOM networking knowledge to troubleshoot data transmission issues, ensuring reliable, secure connectivity across hospital networks.
- Cloud Operations Management: Oversee SwiftMR’s cloud‑based services, monitoring performance, security, and scalability to meet the stringent compliance standards of healthcare facilities.
Customer Support & Troubleshooting (≈ 50 % of your time)
- Primary Technical Liaison: Serve as the go‑to technical resource for clients, delivering prompt, expert application support and resolving any integration challenges.
- Deep‑Dive Issue Resolution: Diagnose and remediate connectivity or configuration problems related to MRI systems, PACS, and DICOM workflows, providing clear, step‑by‑step guidance.
- Documentation & Knowledge Base: Create and maintain comprehensive implementation guides, troubleshooting manuals, and self‑service resources that empower clients to resolve routine issues independently.
- Proactive Client Engagement: Conduct regular health‑check calls, performance reviews, and training sessions to ensure clients are fully leveraging SwiftMR’s capabilities and achieving their clinical objectives.
Essential Qualifications
- Minimum 5 years of experience in a technical or application support role within healthcare IT.
- Demonstrated proficiency with TCP/IP networking and DICOM networking protocols.
- Hands‑on experience with MRI systems, PACS, and imaging software; prior PACS support experience is highly desirable.
- Strong analytical and problem‑solving abilities, with a track record of independently diagnosing and resolving complex technical issues.
- Excellent verbal and written communication skills, capable of translating technical jargon into understandable language for non‑technical stakeholders.
Preferred Experience & Nice‑to‑Have Skills
- Over 10 years of technical support experience in healthcare IT, positioning you for accelerated promotion to Technical Customer Success Manager.
- Direct experience implementing radiology AI solutions in hospital environments, including workflow integration and regulatory compliance.
- Fluency in Korean, enabling seamless collaboration with careerzynith’s headquarters and Korean‑based clients.
- Familiarity with cloud platforms (AWS, Azure, GCP) and containerization technologies (Docker, Kubernetes) for scalable deployment.
- Understanding of HIPAA, GDPR, and other data‑privacy regulations governing medical imaging data.
Core Skills & Competencies
- Technical Acumen: Deep knowledge of imaging pipelines, DICOM standards, and network security.
- Customer‑Centric Mindset: Ability to listen actively, empathize with client challenges, and deliver solutions that exceed expectations.
- Project Management: Organize multiple implementation projects simultaneously, meeting deadlines and maintaining high quality.
- Collaboration: Work closely with product, engineering, sales, and clinical teams across multiple time zones.
- Continuous Learning: Stay current on emerging AI‑driven imaging technologies, industry trends, and best practices.
Career Growth & Learning Opportunities
careerzynith invests heavily in the professional development of its team members. In this role, you will have access to:
- Mentorship Programs: Pairing with senior engineers and product leaders to deepen your technical expertise.
- Certification Support: Funding for certifications such as Certified Imaging Informatics Professional (CIIP) or networking credentials (CCNA, CompTIA Network+).
- Cross‑Functional Exposure: Opportunities to collaborate on AI‑robotics projects (e.g., AIIV) and contribute to product roadmap discussions.
- Leadership Pathways: High‑performing associates may transition to a full‑time Technical Customer Success Manager role, overseeing a team of specialists.
- Global Impact: Directly influence the adoption of AI‑enhanced imaging in leading hospitals across the United States and internationally.
Work Environment & Culture at careerzynith
careerzynith fosters a vibrant, inclusive, and fast‑paced environment where curiosity is celebrated and innovation thrives. Our US office embraces a hybrid model—most days are remote, with occasional on‑site collaboration and travel to client sites or conferences. You will join a diverse team of AI researchers, software engineers, clinicians, and business professionals who share a common mission: to make advanced imaging accessible, efficient, and patient‑friendly.
Key cultural pillars include:
- Collaboration: Open communication channels, regular cross‑team syncs, and a “one‑team” mentality.
- Ownership: Empowerment to take initiative, propose improvements, and drive outcomes.
- Integrity: Commitment to data security, patient privacy, and ethical AI deployment.
- Growth Mindset: Encouragement to experiment, learn from failures, and iterate quickly.
Compensation, Perks & Benefits
careerzynith offers a competitive total rewards package designed to attract and retain top talent:
- Base Salary: Market‑aligned compensation reflecting your experience and expertise.
- Performance Bonuses: Quarterly incentives tied to client satisfaction and project milestones.
- Equity Participation: Stock options that allow you to share in careerzynith’s long‑term success.
- Comprehensive Health Plans: Medical, dental, and vision coverage for you and eligible dependents.
- Generous Paid Time Off: Vacation, sick days, and public holidays to maintain work‑life balance.
- Professional Development: Budget for conferences, workshops, and continuous education.
- Remote‑First Flexibility: Home‑office stipend, ergonomic equipment, and a flexible schedule.
- Travel Opportunities: Occasional trips to client sites, industry events, and careerzynith headquarters in Seoul.
Hiring Process – What to Expect
- Screening: Initial review of your resume and background.
- Competency‑Based Interview (Hiring Manager): Deep dive into technical skills, problem‑solving approach, and customer‑success mindset.
- Additional Competency Interview: Assessment of collaboration, communication, and cultural fit.
- Culture‑Fit Interview: Conversation with team members to gauge alignment with careerzynith’s values.
- Onboarding: Structured program to integrate you into the team, provide product training, and set early success goals.
Ready to Shape the Future of AI‑Powered Imaging?
If you are a technically savvy, client‑focused professional eager to make a tangible impact on healthcare delivery, careerzynith wants to hear from you. Join us in redefining how hospitals acquire and interpret MRI data, and become a catalyst for faster, more accurate diagnoses worldwide.
Apply today and embark on a rewarding journey where your expertise drives both patient outcomes and your own career growth.