Birmingham City Council is one of the largest local authorities in Europe, supporting over a million citizens through a complex landscape of digital systems and services. They are seeking Associate Application Support Engineers to support a broad range of business-critical applications essential to the Council's operations. The role involves troubleshooting, incident resolution, and supporting application maintenance in a collaborative environment.
Responsibilities
- Support the resolution of incidents and service requests
- Assist with application troubleshooting
- Contribute to system monitoring and performance activities
- Support configuration, maintenance, and upgrade activities across a wide range of applications and platforms
- Work alongside experienced engineers to implement changes, test updates, and help maintain secure and compliant systems
Skills
- Some experience supporting applications, IT systems, or digital services
- The ability to troubleshoot issues and work through problems logically
- Experience working in a structured environment where accuracy and attention to detail are important
- The ability to manage their own workload, with support where needed
- Strong communication skills, with the ability to engage with both technical teams and business users
- Experience may have been gained through previous roles, education, or hands-on exposure to systems and technologies, but candidates should be comfortable working in a live support environment and contributing to service delivery
- Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed
Company Overview
Birmingham City Council is a government administration that creates opportunities for citizens to live longer, healthier, and happier lives. It was founded in 1974, and is headquartered in Birmingham, Birmingham, GBR, with a workforce of 10001+ employees. Its website is http://birmingham.gov.uk.