Note: The job is a remote job and is open to candidates in USA. One Firefly is an award-winning, remote-first marketing agency serving the residential and commercial custom integration and security industries. The role involves responding to live chat inquiries and providing support to website visitors, ensuring a positive customer experience.
Responsibilities
- Respond to live chat inquiries on client websites in a timely, professional, and positive manner
- Support website visitors by answering questions, gathering information, and helping connect them with the right next step
- Manage multiple incoming chat conversations while staying calm, accurate, and organized
- Interact with clients as needed to support follow-up and issue resolution
- Complete administrative tasks such as new client setup, reporting, and client follow-up
- Identify recurring questions, process gaps, or service opportunities based on daily chat activity
Skills
- Fluent in speaking and writing in English
- Strong written communication skills, including excellent grammar, punctuation, and attention to detail
- Ability to type at least 60 words per minute, with a typing test provided
- Customer service experience and a calm, helpful approach to problem solving
- Ability to multitask, prioritize, and manage deadlines in a remote work environment
- Integrity, follow-through, and a team-first mindset
- Experience using live chat software
- Experience in technology, consumer electronics, home automation, marketing, business administration, or communications
Benefits
- This is a remote, part-time role with a set evening schedule and includes PTO.
- At One Firefly, you’ll also be part of a supportive culture with collaborative teammates who are committed to helping one another succeed.
Company Overview
One Firefly is a Marketing and Advertising firm. It was founded in 2007, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 51-200 employees. Its website is https://www.onefirefly.com.