Collection Assistant, Full-Time, Hybrid Marlboro MA

Digital Federal Credit Union is the largest credit union headquartered in New England, serving more than one million members. They are seeking a Collection Assistant to provide clerical and administrative support to the Bankruptcy, Foreclosure and Recovery Administrators and Collectors, facilitating the efficient operation of the department.

Responsibilities

• Receive, document, sort, and deliver incoming mail and distribute correspondence via mail, email, fax, etc
• Make timely collection of outgoing mail
• Assist the Collection Department by answering hunt group inquiries, fielding calls, and assisting internal and external members as appropriate
• Process payments for delinquent, bankrupt, CCCS, charged off, and other accounts that are being worked in the Collection Department
• Process charge off on accounts
• Generating letters associated with functions of the Collections department, such as but not limited to loss policy letters, Right to Cure letters, Voluntary Surrender, etc
• Process transfer requests from collectors and/or team leaders
• Review, research, and respond to credit disputes
• Prepare invoices for management review and approval
• Assist the Recovery or Administrative area with referral of accounts to attorneys and collection agencies, as well as documentation of these accounts
• Order and maintain office supplies and inventory
• Review, process, document, and track wellness and/or Amend-a-Note requests
• Assist the Collection Department with gathering documentation, pulling loan files, credit bureau reports, filing paperwork, typing, mailing, etc
• Perform general administrative and clerical duties including photocopying, scanning, faxing, emailing, and mailing
• Assist Collection Manager and Assistant Collection Manager with special projects
• Participate in cross-training with department Specialists
• Perform other job-related duties as assigned by Managers(s)

Skills

• High School Diploma or equivalent is required
• Previous administrative experience or work in public service preferred
• Proficiency in Microsoft Applications (Word, Excel, PowerPoint, Outlook) and the Internet. May be required to learn and use other software applications
• Strong verbal and written communication skills
• Ability to perform multiple tasks and meet critical deadlines while maintaining accuracy and quality
• Able to work in a fast-paced environment
• Ability to work independently
• Well organized, effective time management, prioritize and manage workload for optimum efficiency
• General knowledge of financial institutions and Credit Union operations
• Professional telephone etiquette
• Previous administrative experience or work in public service preferred

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