Foresters Financial is seeking a Compensation Administrator for an 18-month contract. The role is responsible for ensuring accurate and timely compensation for producers and management across distribution channels, while providing customer service and resolving compensation inquiries.
Responsibilities
- Provide customer service support through our dedicated 1-800 line. Phone support required on schedule and rotational basis
- Responsible for administration of compensation for all distribution channels, ensuring that all producers and up-line management are accurately compensated
- Maintain all applicable systems with accurate producer and up-line compensation information
- Process compensation adjustments, set up and administer garnishments, assignments & court orders
- Review and correct errors on daily error reports and/or unprocessed activities prior to commission deadlines
- Review Debt management reports and apply established processes in order to recover outstanding producer debts, negotiate and administer special arrangements for commission debt repayment, register and manage terminated producers with debt with Vector One
- Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to compensation issues, meeting established service level standards
Skills
- Education (minimum required): Post Secondary or equivalent field experience
- Experience (minimum required): Post Secondary or equivalent field experience
- Excellent written and verbal communication skills
- Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
- Able to respond to constantly changing needs and schedules and to organize and prioritize workload
- Decisive with good judgment/decision-making skills to act effectively in resolving compensation issues
- Requires well-developed problem solving and analytical skills
- Accurate keyboarding skills with good working knowledge of Word and Excel
- Ability to work within the hours of Insurance Operations (8:00am – 8:00 pm)
- Must be available to work statutory holidays to support our US customers
- Must be willing to work extended hours, evenings, and weekends during peak periods as required to meet SLA's
- Knowledge of producer and up-line contracting for both Canada and the US is an asset
- Knowledge of PMACS and PMACS web portal would be an asset
- Bilingual (French) with written and verbal skills an asset
Benefits
- Eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance
- If you anticipate needing any type of accommodations during the recruitment process, please email [email protected] in advance of your appointment
Company Overview
Foresters Financial is redefining the life insurance and individual savings industry across the U.S., Canada and UK by enriching the lives, communities, and overall well-being of its members. It was founded in 1874, and is headquartered in Buffalo, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.foresters.com/.