Are you a customer-focused individual with a passion for delivering exceptional service in both English and French? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex is seeking an experienced Bilingual Canadian French/English Customer Expert to join our team of talented professionals working from the comfort of their own homes.
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's top brands streamline their operations in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact in our communities, with our clients, and on the environment.
**Benefits of Working with arenaflex**
As an arenaflex team member, you'll enjoy a range of benefits that support your personal and professional growth. These include:
* Paid Training to help you develop your skills and expertise
* Competitive Wages that reflect your value to our organization
* Full Benefits, including Medical, Dental, Vision, 401k, and more
* Paid Time Off to recharge and relax
* Employee wellness and engagement programs to support your overall well-being
**arenaflex and You**
At arenaflex, we're committed to delivering exceptional customer experiences that make a meaningful difference in people's lives. As a Bilingual Canadian French/English Customer Expert, you'll play a vital role in helping us achieve this goal. You'll work in a collaborative and engaging environment, interacting with people from diverse backgrounds and cultures. With our balanced high-tech and high-touch approach, you'll have the opportunity to grow and develop your skills, and discover new possibilities for your career.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! With our commitment to employee development and growth, you'll have the chance to advance your career and achieve your goals.
**Responsibilities**
As a Bilingual Canadian French/English Customer Expert, your main responsibility will be to find innovative ways to respond to varying customer questions, issues, and concerns. Your key responsibilities will include:
* Providing customer support to customers via telephone and/or Internet, including instant message, email, and other digital channels
* Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
* Moving customers to the appropriate Product Support Specialist for product or service-related issues
* Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
* Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources to determine how to resolve customer problems
* Escalating issues to the appropriate resource when necessary and following up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge
* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
* Updating customer information and ensuring accurate entry of contact information
* Meeting standards of job, including quality standards, adherence to schedule, and average handle time
* Providing guidance and/or mentoring to less experienced associates
* Performing other related duties as assigned
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
* Ability to work remotely in a virtual team environment
* Excellent customer service skills that build high levels of customer satisfaction
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Proficient in PC operation and navigation
* Demonstrates effective people skills and sensitivities when dealing with others
* Ability to work both independently and in a team environment
* Excellent communications skills, both oral and written
* Ability to work in a constantly changing and fast-paced environment
* Ability to stay composed and objective
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a successful work-from-home experience, you'll need to meet the following requirements:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN
+ Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a culture of inclusion and diversity, where everyone feels welcome and valued.
**arenaflex is an Equal Opportunity Employer**
We're proud to be an equal opportunity employer, committed to diversity and inclusion in all aspects of our business.
**Apply Now!**
Ready to join our team of talented professionals and start your career as a Bilingual Canadian French/English Customer Expert? Apply now and take the first step towards a rewarding and challenging career with arenaflex!
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