At arenaflex, we're dedicated to delivering exceptional healthcare services that put our patients at the forefront of everything we do. As a Pharmacy Technician on our virtual Clinical Call Center team, you'll play a vital role in improving patient adherence and health outcomes for individuals managing various disease states. If you're passionate about making a difference in people's lives and have a knack for providing top-notch customer care, we want to hear from you.
**About arenaflex**
arenaflex is a leader in the healthcare industry, committed to providing innovative solutions that make healthcare more personal, convenient, and affordable. Our Heart At Work Behaviors support our purpose of delivering enhanced human-centric healthcare for a rapidly changing world. We're a company that values compassion, empathy, and understanding, and we're looking for like-minded individuals to join our team.
**Job Summary**
As a Clinical Pharmacy Technician on our virtual team, you'll engage with patients via live outreach to provide incremental, one-on-one therapy support for medications that they're taking to better manage their condition. You'll work closely with our team to ensure exceptional service is maintained across department initiatives, and you'll have opportunities for cross-training on additional clinical support programs and programs across the broader Retail Customer Care team.
**Responsibilities**
* Conduct outbound calls to patients that qualify for adherence-based programs, ensuring timely and consistent communication
* Address patient concerns, troubleshoot issues, and provide appropriate resolutions, ensuring patient satisfaction and program success
* Identify clinical support needs and escalate calls to Pharmacists on the team to further discuss concerns such as medication adherence barriers or clinical-related challenges faced by patients
* Use CVS Procedures and guidelines to handle patient prescription requests within HIPAA guidelines and enter refill order for processing
* Utilize computer systems, software, and databases to accurately record patient information and interactions, call outcomes, program enrollments, and progress updates
* Maintain confidentiality and adhere to all relevant patient privacy regulations and company policies during all interactions and data handling processes
* Collaborate with cross-functional teams to identify areas for program improvement, propose innovative ideas, and contribute to the development and implementation of patient-centric enhancements
* Identify and communicate issues to senior level staff as appropriate
* Communicate effectively with team lead and supervisor through huddles, team meetings, cohort refreshers, technology updates
**Requirements**
* Resident of Alaska, Arizona, Florida, Idaho, Illinois, Massachusetts, New Hampshire, North Carolina, Ohio, Rhode Island, Tennessee, Texas, or Vermont due to regulatory compliance
* Active Pharmacy Technician license in state of residence
* Ability to obtain Rhode Island Pharmacy Technician license through application and fee
* 1+ year(s) of experience in retail healthcare, preferably in a high-volume call center
* Minimum of one consecutive year experience in customer service
* Ability to maintain a consistent, reliable, and stable internet connection
* Internal colleagues must be in good standing to be considered
**Preferred Qualifications**
* Prior Call Center experience
* Previous experience working from home
* Microsoft (MS) Windows-based applications and MS Office, including Word, Excel, Access, and PowerPoint proficiency
* Bilingual in Spanish
* Flexibility in work schedule
**Education**
* Verifiable High School diploma, GED, or equivalent work experience
**Compensation and Benefits**
* The typical pay range for this role is: $17.00 - $31.30
* This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
* The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors
* This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above
* In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
* The Company offers a full range of medical, dental, and vision benefits
* Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
* The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
* CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners
* As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year
**Why Join arenaflex?**
* Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful
* They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area
* We're a company that values compassion, empathy, and understanding, and we're looking for like-minded individuals to join our team
* Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people
**How to Apply**
If you're passionate about making a difference in people's lives and have a knack for providing top-notch customer care, we want to hear from you. Apply now to join our virtual Clinical Call Center team as a Clinical Pharmacy Technician.
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