At arenaflex, we're dedicated to revolutionizing the educational technology sector by providing innovative digital products and exceptional customer support. As a Customer Service Operations Associate, you'll play a vital role in ensuring educators and educational institutions effectively utilize our digital offerings, fostering a seamless learning experience for students. If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we invite you to join our dynamic team in a fully remote capacity.
**About arenaflex**
arenaflex is a leading provider of digital products and services for the education sector. Our mission is to empower educators and institutions with the tools they need to succeed, while delivering exceptional customer support and fostering a collaborative work environment. With a strong commitment to innovation and teamwork, we're constantly pushing the boundaries of what's possible in educational technology.
**Key Responsibilities**
As a Customer Service Operations Associate, you'll be responsible for providing top-notch customer support to educators and educational institutions, ensuring they effectively utilize our digital products. Your key responsibilities will include:
* Responding to customer inquiries through phone, chat, email, and request forms using CRM tools (Zoho and Zoom phone)
* Updating CRM tickets to accurately reflect the status of customer issues and conducting necessary follow-ups
* Processing purchase orders and payments for both print and digital products
* Ensuring accurate tracking and delivery of print orders
* Generating and sending invoices to customers in a timely manner
* Conducting data entry tasks associated with accounts payable, purchase orders, and inventory management
* Assisting with technical integrations (SSO/Rostering) using third-party tools and internal systems
* Supporting customers in manually registering teachers on our online platform
* Providing Tier I technical support for digital offerings and coordinating with other teams for Tier II support when necessary
* Facilitating the SaaS contract process for new and renewing customers
* Confirming customers' access to digital products by updating internal tools
* Engaging in various research and reporting projects as required
* Performing additional duties as assigned
**Required Skills**
To succeed in this role, you'll need to possess the following skills:
* Proficient in Microsoft Excel
* Experienced with CRM systems (Zoho preferred)
* Strong communication skills, both written and verbal
* Fast and accurate typing or chat response speed
* Excellent critical thinking and analytical abilities
* Capacity to work a flexible schedule between 8:00 AM and 5:30 PM CST
**Qualifications**
We're looking for a motivated and detail-oriented individual with:
* Minimum of 2 years of experience in customer service or technical support, ideally in a call center or operations environment
* Familiarity with the education or ed-tech sector is advantageous
* Previous experience in a fast-paced, deadline-driven environment is preferred
* Remote work experience is an asset
* High school diploma required; an Associate's degree or higher is preferred
**Career Growth Opportunities**
As a Customer Service Operations Associate, you'll have the chance to enhance your skills in customer service and operations within the educational technology sector. This role provides a pathway for advancement to positions with greater responsibilities as you grow with our company. arenaflex is committed to investing in the growth and development of our team members, providing opportunities for professional growth and advancement.
**Company Culture and Values**
Our organization is committed to fostering a supportive and collaborative work environment. We prioritize innovation and teamwork, encouraging all team members to share ideas and contribute to our mission of delivering exceptional service to our customers. Our company culture values:
* Collaboration and teamwork
* Innovation and creativity
* Customer-centric approach
* Continuous learning and growth
* Diversity and inclusion
**Compensation and Benefits**
arenaflex offers a comprehensive benefits package, including:
* Comprehensive medical, dental, vision, and life insurance options, with 100% employer-paid HDHP for eligible employees and their families
* 401K plan with company matching
* Flexible vacation and sick leave policy, alongside nine paid holidays and a winter office closure from December 24th to January 1st
* Additional perks and benefits available for full-time employees
**Employment Type**
This is a full-time remote position, offering the flexibility to work from the comfort of your own home. As a remote employee, you'll have access to all the benefits and resources of arenaflex, while enjoying the freedom to work in a setting that suits your needs.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for delivering outstanding customer service, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or qualifications. We look forward to hearing from you!
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