Join the arenaflex team in Springfield, IL, as we seek an experienced and customer-focused individual to join our car wash team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring a seamless car wash experience, and maintaining a clean and safe environment for our customers.
**About arenaflex**
arenaflex is a leading provider of car wash services, dedicated to delivering high-quality experiences to our customers. With a strong commitment to customer satisfaction and employee development, we strive to create a positive and inclusive work environment that fosters growth and success. Our team is passionate about providing exceptional service, and we are seeking like-minded individuals to join our ranks.
**Job Description**
As a Customer Service Representative at arenaflex, you will be responsible for:
* Greeting customers, answering questions, and explaining our car wash options
* Standing at the pay stations and assisting every customer that comes through the wash
* Fielding customer inquiries and resolving issues in a professional and courteous manner
* Guiding customer vehicles into the wash tunnel
* Maintaining the condition of the car wash by performing cleaning tasks such as taking out the garbage, sweeping the lot, and using a pressure washer to clean the wash bay
* Performing other duties and responsibilities as assigned
* Reporting to work on time and following the dress and appearance code
**Duties and Job Breakdown Percentages**
* 70% Customer Interaction: Providing exceptional customer service, answering questions, and resolving issues
* 20% Site Upkeep (Cleaning/Maintaining): Maintaining the cleanliness and safety of the car wash
* 5% Opening/Closing Procedures: Assisting with opening and closing procedures, including setting up and securing the car wash
* 5% Basic/Light Troubleshooting of Daily Duties: Identifying and resolving minor issues with the car wash equipment and processes
**Job Requirements**
* Excellent communication skills, including active listening
* Excellent sales and customer service skills
* Ability to anticipate customer needs and provide solutions
* Ability to recommend different wash memberships to customers
* Ability to work as a team and contribute to a positive and inclusive work environment
* Proficient computer skills with the ability to learn a point of sales system
* Strong work ethic and professional attitude
**Experience**
* Customer service and some sales experience preferred
**Physical Demands**
* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* In performing the duties of this position, the employee is frequently required to:
+ Stand and walk throughout the workday
+ Use of hands; reach with hands and arms
+ Climb or balance; stop, crouch, and kneel
+ The employee must be able to work in damp and humid conditions. The employee must be able to work in outdoor variable weather conditions.
+ The employee may have to lift and/or move objects up to 25lbs on a regular basis and occasionally up to 50lbs
+ Expose to noise
**Working Environment**
* The incumbent must be able to perform this job safely in accordance with standard operating procedures without endangering the health or safety of self or others.
* This position works in a typical outdoor car wash environment. The noise level is usually moderate but can be excessively loud with hearing protection required (along with other PPE).
* This person must adhere to OSHA safety guidelines and protocols, which means this person will be required to wear Personal Protective Equipment such as, but not limited to, hearing, eye, foot, and hand protection.
**Supervision Received**
* The team member must be capable of performing their responsibilities with minimal supervision.
**Additional Job Description**
As a Car Wash Attendant, you will enjoy:
* Competitive Pay plus commissions opportunity
* Paid Vacations
* Large Stable employer
* Medical, Dental, and Vision Coverage
* 401K plan with competitive company match
* Free Employee Car Wash Membership
* Tuition Reimbursement
* Work with fun motivated people
* Fast Career opportunities
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
**Accommodations**
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
**E-Verify**
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
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