Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working outdoors? If so, we invite you to join our dynamic team at arenaflex, a leading enterprise in the transportation industry. As an Experienced Customer Service Representative, you will play a vital role in ensuring our customers have a seamless and enjoyable experience with our services.
**About arenaflex**
arenaflex is a global leader in the transportation industry, with a team of 25,000 driven individuals working together to move the future of transportation forward. Our innovative, customer-focused solutions have made us a household name, and we're committed to making a positive difference in the lives of our colleagues, customers, and communities. At arenaflex, we're performance-driven, encouraging and supporting each other to be at our best through leadership, training, tools, and rewards.
**Job Summary**
As an Experienced Customer Service Representative, you will be responsible for assisting customers in different parts of the rental or return process on our airport lots. This may include checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. You will be working outdoors, interacting with customers, and ensuring their needs are met in a timely and professional manner.
**Key Responsibilities**
* Assist customers in different parts of the rental or return process on our airport lots
* Check cars, enter information in a handheld device, process rentals of our loyalty customers, and assist customers at our exit gates or check-in our cars at return
* Provide excellent customer service, ensuring customers have a seamless and enjoyable experience with our services
* Work outdoors, interacting with customers, and ensuring their needs are met in a timely and professional manner
* Collaborate with colleagues to resolve customer issues and provide solutions
* Maintain accurate records and reports, as required
* Participate in ongoing training and development to improve customer service skills and knowledge
**Perks and Benefits**
* Bi-weekly hourly wage (New York and Puerto Rico: weekly wage)
* On-the-job training
* Paid time off
* Medical, dental, and other insurance
* Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses
* Retirement benefits (401k)
* Employee discounts, including discounted car rental and discounted prices on the purchase of arenaflex cars
**What We're Looking For**
* Valid Driver's License
* Basic computer skills (typing, data entry)
* Effective verbal communication skills
* Willingness to work outdoors
* Flexibility to work all shifts
* Ability to type, sit, stand, walk, or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles
* Must be 18 years of age and legally authorized to work in the United States
* This position requires regular, on-site presence and cannot be performed remotely
* 6 months retail customer service experience in a fast-paced environment is a bonus!
**Work Environment and Culture**
* arenaflex is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable law.
* Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.
* We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
**Compensation and Benefits**
* The expected salary for this position is $15 per hour.
* The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
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