At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in supporting our Health Texas project by providing top-notch customer care and benefit enrollment services to our valued clients. If you're a motivated and empathetic individual with a passion for helping others, we want to hear from you!
**Why Join arenaflex?**
At arenaflex, we're committed to creating a workplace that's inclusive, supportive, and empowering. Our comprehensive benefits package is designed to help you thrive both personally and professionally. Here are just a few reasons why you'll love working with us:
* **Competitive Compensation**: Enjoy a competitive salary and quarterly bonuses based on performance.
* **Comprehensive Insurance Coverage**: Choose from a range of medical, dental, vision, prescription, and life insurance plans, plus discounts on auto, home, renter's, and pet insurance.
* **Future Planning**: Prepare for retirement with our 401K Retirement Savings plan and company matching.
* **Paid Time Off Package**: Enjoy PTO, holidays, and sick leave, plus access to our Employee Assistance Program (EAP) for holistic wellness support.
* **Recognition Platform**: Acknowledge and appreciate outstanding employee contributions.
* **Diversity, Equity, and Inclusion Initiatives**: Join a workplace committed to fostering diversity and inclusion.
* **Tuition Reimbursement**: Invest in your ongoing education and development.
* **Employee Perks and Discounts**: Enjoy additional benefits and discounts exclusively for employees.
* **Maximus Wellness Program and Resources**: Access a range of wellness programs and resources tailored to your needs.
* **Professional Development Opportunities**: Participate in training programs, workshops, and conferences.
**Essential Duties and Responsibilities:**
As a Customer Service Representative, you'll be responsible for:
* Answering incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
* Tracking and documenting all inquiries using the applicable systems.
* Completing associated tasks according to established guidelines.
* Meeting Quality Assurance (QA) and other key performance metrics.
* Facilitating the fulfillment of caller requests for materials via mail, email, or download.
* Transferring or referring consumers to appropriate entities according to established guidelines.
* Escalating calls or issues to the appropriate designated staff for resolution as needed.
* Facilitating translation services for non-English speaking callers according to procedures.
* Attending meetings and trainings as requested and maintaining up-to-date knowledge of all programs and systems.
**Primary Responsibilities:**
* Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures.
* Track and document all inquiries using the applicable systems.
* Complete associated tasks according to established guidelines.
* Meet Quality Assurance (QA) and other key performance metrics.
* Facilitate the fulfillment of caller requests for materials via mail, email, or download.
* Transfer or refer consumers to appropriate entities according to established guidelines.
* Escalate calls or issues to the appropriate designated staff for resolution as needed.
* Facilitate translation services for non-English speaking callers according to procedures.
* Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
**Additional Requirements:**
* Customer Service experience is preferred.
* Must reside in the state of Texas, within 70 miles of El Paso.
* Must be able to work onsite on Day 1 for equipment training.
* Must be able to complete classroom and on-the-job training with no time missed.
* Must be willing and able to work with webcam on during training and other meetings as instructed by management.
**Training Requirements:**
* Must be able to work onsite on Day 1 for equipment training.
* Must be able to complete classroom and on-the-job training with no time missed.
* Must be willing and able to work with webcam on during training and other meetings as instructed by management.
**Home Office Requirements:**
* Reliable, high-speed internet service.
* Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible.
* Minimum 20 Mbps download speeds.
* Must be a traditional, wired high-speed connection such as cable or fiber.
* Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed.
* Quiet and distraction-free workspace.
* arenaflex will supply your computer equipment.
**How to Apply:**
If you're a motivated and empathetic individual with a passion for helping others, we want to hear from you! Apply now to join our team as a Customer Service Representative and take the first step towards a rewarding career with arenaflex.
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