At arenaflex, we're revolutionizing the telehealth industry with our cutting-edge platform, empowering entrepreneurs and businesses to launch successful DTC telemedicine companies quickly and easily. As a rapidly growing startup, we're committed to creating a high-performance company culture that values speed, intuition, data-driven decision-making, and customer obsession. We're now seeking an experienced Customer Success Engineer to join our team and help us establish a reputation for exceptional customer support and experience.
**About arenaflex**
arenaflex is the best telehealth platform on the market, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success. Our mission is to empower entrepreneurs and businesses to launch successful DTC telemedicine companies quickly and easily.
**Our Culture**
At arenaflex, we embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success. We prioritize building a high-performance culture of top talent, where everyone is motivated, happy, and likes to have fun.
**About the Role**
As a Customer Success Engineer at arenaflex, you'll be responsible for resolving customer concerns, creating and improving internal tooling, and engineering solutions to help our customers get the most out of our platform. You'll work closely with our engineering team to troubleshoot customer issues, develop and improve internal tools, and specialize in a few product areas within the team.
**Key Responsibilities**
* Solving interesting cases for arenaflex customers
* Troubleshooting customer issues alongside our engineering team
* Working with other arenaflex teams to provide advice and assistance, both internally and externally
* Developing and improving internal tools alongside engineering
* Specializing in a few product areas and owning that within the team
* Improving existing, and identifying new, internal documentation, processes, and policies
* Assisting Customer Success Managers with Enterprise requests
**Requirements**
* You understand modern web architecture, frontend frameworks like Next.js and React, cloud technologies, serverless computing, and DNS
* You comprehend how metered usage and subscriptions work in a complex SaaS product
* You enjoy engineering solutions to resolve root causes of recurring problems
* You are experienced with incident management and procedural communication
* You possess exceptional communication skills
* You have an inquisitive mind and lead by example
* You are comfortable working with a fully remote, globally distributed team
* You have a passion to deliver a customer experience second to none
* Availability to work within a weekend on-call rota
**Bonus If You:**
* Prefer to work a Saturday to Wednesday or Wednesday to Sunday schedule
* Have experience with SAAS and a good understanding of telehealth and e-commerce
* Work with monorepos and/or custom, complex CI/CD pipelines
**Benefits**
* Great compensation package and stock options
* Culture Focused: We prioritize building a high-performance culture of top talent. At arenaflex, you'll work with a team of smart, motivated, and happy people who like to have fun.
* Learn and Grow: we provide mentorship and send you to events that help you build your network and skills.
* Unlimited PTO: We trust you to do what is necessary to get your job done while maintaining a healthy work/life harmony. We offer unlimited time off and encourage you to take it.
* Remote Friendly: Work with teammates from different time zones across the globe.
* We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
**About arenaflex**
arenaflex provides a full-service software that allows you to build any digital health experience. Built for doctors, physicians, entrepreneurs, and developers, the arenaflex system was built at enterprise scale for the everyday user.
If you're passionate about delivering exceptional customer experiences and have a background in web development, we'd love to hear from you. Apply now to join our team and help us revolutionize the telehealth industry!
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