Join arenaflex, a leading distributor of shipping, industrial, and packaging materials, as a Customer Support Specialist in our Diamond Bar, CA location. As a key member of our customer-facing team, you will play a vital role in delivering legendary service to our customers, helping them navigate our products and solutions with ease. If you're passionate about customer service, eager to learn, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.
**About arenaflex**
arenaflex is a family-owned company with over 9,000 employees across 13 locations in North America. As a leading distributor of shipping, industrial, and packaging materials, we pride ourselves on our commitment to stability, success, and customer satisfaction. Our company culture values collaboration, innovation, and growth, making us an ideal place for professionals looking to develop their skills and advance their careers.
**Job Summary**
As a Customer Support Specialist at arenaflex, you will be responsible for processing customer orders, making product recommendations, and handling account inquiries using our world-class technology. You will be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently. Your exceptional communication and problem-solving skills will enable you to build strong relationships with customers over phone, email, and chat, understanding their needs and recommending arenaflex's best solutions.
**Key Responsibilities**
* Process customer orders, make product recommendations, and handle account inquiries using world-class technology
* Be a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Build business relationships with customers over phone, email, and chat
* Understand customer needs and recommend arenaflex's best solutions
* Help customers navigate arenaflex's website and online ordering
* Collaborate with internal teams to resolve customer issues and improve overall customer experience
**Minimum Requirements**
* High school diploma or equivalent; Bachelor's degree preferred
* Excellent problem-solving, listening, and communication skills
* Prior customer service experience is a plus, but if you are eager to learn, we will train you!
**Benefits**
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
* Employee Perks:
+ Best-in-class, clean, modern facilities
+ First-class fitness center and nearby walking path
**Why arenaflex?**
* In-depth training helps you sharpen communication and problem-solving skills
* Develop: Our professional environment offers one-on-one peer mentoring and room to grow in your career
* Connect: Build strong relationships in our collaborative in-person setting with regular team events
* Career growth opportunities and learning benefits
* Work environment and company culture highlights at arenaflex
**Compensation and Perks**
* Pay from $24 to $28 per hour with significant growth and earning potential!
* Includes $2 Shift Differential
* Full-Time Hours: 1:30 PM to 10 PM, 4 weekdays and 1 weekend day
**How to Apply**
If you're passionate about delivering exceptional customer service and eager to join a dynamic team, apply now for the Customer Support Specialist position at arenaflex. Don't miss this opportunity to grow your career and make a lasting impact on our customers.
Apply for this job