At arenaflex, we're passionate about revolutionizing the pet care industry with innovative products and exceptional customer experiences. As a leading player in the market, we're seeking an experienced E-Commerce Customer Business Manager to join our team in Lancaster, SC. This is an exciting opportunity to lead our e-commerce strategy, drive sales growth, and establish arenaflex as a category leader in the pet products market.
**About arenaflex**
arenaflex is a dynamic and forward-thinking company that's dedicated to delivering high-quality products and services to pet owners across the United States. With a strong presence in the market, we're committed to innovation, customer satisfaction, and building long-lasting relationships with our customers. Our team is passionate about making a difference in the lives of pets and their owners, and we're looking for like-minded individuals to join our journey.
**Job Summary**
As an E-Commerce Customer Business Manager, you'll play a critical role in developing and executing our e-commerce strategy for Chewy and California Pet Pharmacy. You'll work closely with key customers, including Chewy.com and Petmeds.com, to achieve sales targets and category leadership. Your expertise in commercial aspects of business, account strategy development, and relationship building will be essential in driving sales growth and maximizing profitability.
**Key Responsibilities**
* Lead the development of the USA Chewy.com (USA/CAN) and California Pet Pharmacy (Walmart/Target Marketplace).com E-Commerce strategy and sales plans with key customers in accordance with corporate goals.
* Manage and build relationships with E-Commerce accounts to deliver annual sales and profit targets, establishing short and long-term sales goals for all e-commerce products.
* Provide P&L oversight for key accounts to maximize profitability by growing top-line sales and managing selling expenses.
* Develop annual sales and marketing plans and budget, recommend and manage pricing, trade budgets, and spending effectiveness.
* Help create and execute annual promotional plans for pet products with customers and execute with excellence.
* In collaboration with Demand Planning, create annual forecast and provide monthly updates and inputs to allow for timely adjustments and on-time delivery.
* Organize and manage the various components needed to initiate, oversee, and execute major projects; channel/account-specific campaigns and coordinate with Marketing, Customer Service, and Finance.
* Collaborate with Marketing to provide strategic and tactical input, set advertising budgets, and commercial plans that drive business with online customers.
* Advise marketing on market demand and insights, promotional opportunities to inform future campaign ideas, incentives, and bonus offers.
* Oversee brand protection and collaborate with Brand Protection and Marketing to remedy problems.
* Communicate with other departments within the organization to foster teamwork and effectiveness.
* Understand competitors in specific markets and develop strategies that position arenaflex brands as category leaders.
**Minimum Requirements**
* 5+ years of e-commerce sales and account management experience domestically or internationally
* Commercial awareness, marketing, and sales background preferred
* Pet category experience a plus
* In-depth understanding of developing, executing sales and marketing strategy, plans, and campaigns
* Strong commercial and analytical skills – extensive experience working with Excel to conduct analysis and detailed sales reports.
* Florida travel 30%-40%
* Strong written and oral communication skills
* Proficient in English, second language helpful
* Working knowledge of e-commerce contracts and understanding the Terms and Conditions by which everyday business is conducted.
* Knowledge of web promotion strategies: Search Engine Optimization (SEO), Search Engine Marketing (SEM), Google/Yahoo/MSN ad words, pay-per-click campaigns. Proficient in Microsoft suite
**Education and Experience**
* Bachelor's Degree or equivalent in business or marketing-related discipline, with a minimum of five years related experience and/or training.
**Supervisory Responsibilities**
* No supervisory responsibilities
**Work Environment and Culture**
* This position is primarily onsite in our Lancaster, SC headquarters.
* arenaflex is a dynamic and fast-paced work environment that encourages innovation, collaboration, and continuous learning.
* We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
**Compensation and Benefits**
* Competitive salary
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for career growth and development
**How to Apply**
If you're a motivated and experienced professional with a passion for e-commerce and pet products, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
**Contact Information**
For more information about this opportunity, please contact [insert contact information]. We look forward to hearing from you!
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