At arenaflex, we're simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the... healthcare system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us and start doing your life’s best work.SM
**About arenaflex**
arenaflex is a leading healthcare organization dedicated to providing innovative solutions for a healthier tomorrow. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace that values and respects the unique perspectives and experiences of our employees. Our mission is to help people live healthier lives and make the health system work better for everyone.
**Job Summary**
We're seeking an experienced Full Stack Customer Service Representative to join our team in a remote work environment. As a key member of our customer service team, you will be responsible for providing exceptional support to healthcare professionals, resolving issues, and promoting self-service digital tools. If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply.
**Primary Responsibilities**
- Serve as the advocate for healthcare professionals by demonstrating accountability and ownership to resolve issues
- Provide service to healthcare professionals in a multi-channel environment, including call, concurrent chat, as required
- Quickly and appropriately triage contacts from healthcare professionals, seeking to understand and identify their needs
- Research and dissect complex prior authorization and claim issues, taking appropriate steps to resolve identified issues and avoid repeat calls/messages, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to healthcare professionals in a timely manner
- Strong multitasking to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business (C&S, M&R, E&I) provider types, and call types
- Influence healthcare professionals to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution
**Required Qualifications**
- High School Diploma / GED OR equivalent work experience
- 1+ years of customer service experience with analyzing and solving customer’s concerns
- Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Ability to type at the speed of greater than OR equal to 35 - 40+ WPM with an accuracy of 90%
- Must be 18 years of age OR older
- Ability to work any full-time (40 hours / week), 8-hour shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and / OR some holidays based on business need.
**Preferred Qualifications**
- Prior healthcare experience and knowledge of healthcare terminology
- Experience in a related environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
**Telecommuting Requirements**
- Reside within Eastern, Central OR Mountain Time Zone
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a arenaflex approved high-speed internet connection or leverage an existing high-speed internet service.
**Soft Skills**
- Ability to multi-task, including the ability to type in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional Intelligence and Empathy
- Active Listening and Comprehension
- Excellent written communication skills
- Demonstrated problem solving, organization and interpersonal skills
- Demonstrated experience consistently achieving quality and productivity standards
**Compensation and Benefits**
New York, Connecticut, Rhode Island, New Jersey, Colorado or Washington D.C. Residents Only: The hourly range for this is $16.54 - $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. arenaflex complies with all minimum wage laws as applicable. In addition to your salary, arenaflex offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).
**Diversity, Equity, and Inclusion**
arenaflex is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
**Application Deadline**
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
**How to Apply**
If you're passionate about delivering outstanding customer experiences and have a strong background in customer service, we encourage you to apply. Please visit our website to submit your application.
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